Strategy and Operations Manager, Executive Programs

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

Available Locations: San Francisco CA

What youll do

Cloudflare is looking for a Strategy and Operations Manager to lead high-priority cross-functional initiatives that require strategic thinking operational rigor and strong execution. This role will support a dynamic portfolio of work that may include Executive Briefing programs strategic events business development initiatives customer programs and other company priorities.

You will structure ambiguous opportunities develop recommendations align stakeholders and move initiatives from concept through execution. You will also build the processes tools and operating rhythms needed to scale successful programs.

Based in our San Francisco headquarters this is a highly visible individual contributor role that works with Cloudflare executives customers external partners and teams across Sales Customer Success Product Marketing Finance Legal Workplace and IT.

Responsibilities will include:

Executive Briefing and Event Programs

• Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States and other visitors. Promote and evangelize the EBC brand & value proposition within the region.
• Own the end-to-end planning and delivery of strategic Executive Briefings aligning customer objectives agendas executive participation logistics and desired business outcomes.
• Maintain accurate program records and operational data including schedules attendee information agenda changes feedback and follow-up actions.
• Deliver best-in-class executive experiences through hands-on coordination of registration room setup catering gifting surveys and other briefing requirements.
• Own relationships with catering gifting hotel and transportation vendors; establish service standards coordinate delivery and manage spend against budget.
• Partner with Workplace IT Sales Customer Success and other teams to deliver a seamless guest experience resolve issues and improve the broader office experience.
• Develop reusable templates training playbooks and personalized briefing materials that improve program quality and scalability.
• Use feedback program data and stakeholder input to identify opportunities and lead improvements to the EBC operating model.
• Define and report monthly success metrics customer insights program performance and recommendations to leadership.

Strategy Operations and Special Projects

• Lead cross-functional special projects based on evolving company customer and executive priorities.
• Develop and manage strategic events and programs from concept through execution measurement and improvement.
• Support business development initiatives through opportunity research partner evaluation business-case development and cross-functional coordination.
• Build scalable processes tools and operating rhythms that improve visibility accountability and execution.
• Step into high-priority initiatives where additional strategy structure or execution leadership is needed.

• 5 years of experience in strategy and operations program management business development strategic events consulting customer programs or another highly cross-functional role.
• Very strong project management skills and can identify and solve problems quickly with minimal management guidance
• Outstanding customer service mentality and attention to detail
• Ability to engage up and down the organization (including SVP) with confidence poise and gravitas.
• Highly organized and self-motivated to create and execute on new projects
• Team player who can take on projects in various stages of completion and run
• Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment
• Strong attention to detail and craftsmanship with a knack for prioritization and scoping
• Curiosity about how things work with the ability to anticipate problems or spot areas for improvements.
• Experience building trusted advisor relationships with senior management
• Possesses exceptional written and interpersonal communication skills and able explain your work clearly and concisely to stakeholders

Required Education And Experience

• Bachelors degree or equivalent
• 3-5 years experience in program coordination executive events events coordination or customer-facing roles
• Proven track record of strong project management skills with the ability to scope execute and report on projects throughout their lifecycle
• Familiarity with CRM or briefing management platforms (e.g. Salesforce Gainsight or similar); ability to learn new tools quickly
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile high-impact programs.
• Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives Sales and Customer Success).
• Must be highly organized and possess exceptional time management skills with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment a proven ability to influence others analytical skills and a proven track record of taking ownership leading data-driven analyses and influencing results.

Compensation

Compensation may be adjusted depending on work location.

San Francisco Estimated Base salary $110000 - $152000.

Equity

This role is eligible to participate in Cloudflares equity plan.

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.