Strategic Operations Lead

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

The Cybersecurity Technology Operations (CSTO) team provides operational support reporting planning and coordination across cybersecurity technology services. The Strategic Operations Lead is an individual contributor role for someone with developing experience in technology operations project coordination reporting and execution management who can operate with structure judgment and attention to detail. This role partners with the VP CSTO and leadership team to prepare materials maintain operational visibility track commitments coordinate follow-up and help drive consistent execution across CSTO workstreams.

What youll do:

• Prepare and update leadership presentations reports briefings meeting materials action trackers and communications for CSTO operating reviews.
• Track initiatives milestones action items blockers follow-ups risks and status updates across CSTO workstreams.
• Support operational governance processes including documentation reporting cadence commitment tracking standard work and escalation follow-through.
• Help maintain JIRA hygiene by keeping epics stories tasks due dates milestones owners and statuses current and aligned.
• Assist with dashboards and reporting that show service performance control coverage delivery execution operational effectiveness risk reduction and resource utilization.
• Collect organize and analyze capacity staffing workload demand contractor utilization and priority information to support leadership decision-making.
• Document recurring delivery issues organize supporting information coordinate corrective actions and follow up with accountable owners.
• Support special projects process improvements tooling updates operational assessments and continuous improvement activities as assigned.

Experience youll need to have:

• Associate Degree Diploma or equivalent combination of education training certification and experience.
• 3 years of experience in business operations technology operations project coordination reporting analytics cybersecurity operations program support or a related field.
• Experience preparing or maintaining presentations reports status updates meeting notes action trackers spreadsheets dashboards or leadership materials.
• Experience tracking tasks initiatives milestones risks issues blockers follow-ups or delivery commitments across multiple workstreams.
• Proficiency with Microsoft Office 365 including Excel PowerPoint Word Teams Outlook and SharePoint.
• Experience with JIRA or a similar work management ticketing or project tracking platform.
• Strong attention to detail organization follow-through analytical thinking written communication and verbal communication skills.
• Ability to manage competing priorities work independently with guidance engage cross-functional partners and help drive issues toward resolution.

Experience that would be great to have:

• Bachelors Degree in Business Technology Cybersecurity Information Systems Data Analytics or a related discipline.
• Exposure to cybersecurity operations technology operations service management risk management control compliance operational governance or KPI development.
• Familiarity with tools such as ServiceNow Confluence Power BI Power Automate Microsoft Copilot JIRA or similar platforms.
• Experience supporting leaders teams projects operating rhythms process documentation scorecards dashboards or project status reporting.
• Experience working in large enterprise technology organizations internships rotational programs military service volunteer initiatives or team environments requiring coordination and follow-through.

How youll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered.

#LI-RM1

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont Virginia Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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