Store Manager 1502
Cerritos, CA - USA
Job Summary
Department: Operation
FLSA Status: Non-Exempt
Reports To: District Sales Manager
SUMMARY
The Store Manager oversees and is responsible for the stores sales efforts in each department in the store and supervises the stores overall operation to ensure efficiency and profitability. Enforces conveys and upholds the organizations policies goals and standard to the stores sales team to meet sales goals. The Store Manager consistently communicates with the District Sales Manager and the Store Support Center to drive initiatives and business growth. Represents the companys brand in appearance attitude and professionalism portrayed to employees customers and the community. The Store Manager is knowledgeable in each product area or department in our store. The Store Manager is passionate about giving outstanding customer service and promoting the merchandise in stores.
- Is responsible for driving store sales and sales goals consistently focused on company growth.
- Manage and control the assets of the company by managing their designated store.
- Directs and oversees entire sales efforts in the store. Training and mentoring store associates in sales strategies and skills.
- Constantly and consistently acquainted with all aspects of the store including sales statistics inventory and expenses that together produce profit.
- Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies goals and procedures.
- Directs staff to ensure all responsibilities and standards in each department are completed.
- Mentor and cultivate a team of outstanding Sales Associates Assistant Managers and Managers in Training.
- Carry out personnel recruiting hiring training discipline and evaluation. Manages the stores payroll and schedule to ensure the store is meeting labor goals.
- Maintain proper security for the store. Partners with Asset Protection to prevent theft and lower shrink.
- Communicates with District Sales Manager and keep them informed as to inventory movement. Driving inventory goals and strategies.
- Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
- Keeps abreast of competition and new ideas and keeps informed on community related events to take advantage of potential opportunities.
- Produce and give extraordinary customer service highlighted in the customer service manual including helping customers as they enter the store and helping multiple customers during peak periods.
- Protect the companys assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
- Manages subordinate supervisors and non-management employees including Sales Associates Hub Drivers Assistant Managers and Managers in Training. Is responsible for the overall direction coordination and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
- Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Bachelors degree in business or a related field or equivalent experience.
- Experience working in a retail environment preferably in footwear and athletic apparel.
- Experience in managing and cultivating a sales team.
- 3-5 years of customer service experience. 3 years of management experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinker with demonstrated business acumen.
- Ability to problem solve and juggle multiple tasks and priorities.
- A strong commitment to customer service.
- Strong leadership and communication skills.
- Is responsible for driving store sales and sales goals consistently focused on company growth.
- Manage and control the assets of the company by managing their designated store.
- Directs and oversees entire sales efforts in the store. Training and mentoring store associates in sales strategies and skills.
- Constantly and consistently acquainted with all aspects of the store including sales statistics inventory and expenses that together produce profit.
- Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies goals and procedures.
- Directs staff to ensure all responsibilities and standards in each department are completed.
- Mentor and cultivate a team of outstanding Sales Associates Assistant Managers and Managers in Training.
- Carry out personnel recruiting hiring training discipline and evaluation. Manages the stores payroll and schedule to ensure the store is meeting labor goals.
- Maintain proper security for the store. Partners with Asset Protection to prevent theft and lower shrink.
- Communicates with District Sales Manager and keep them informed as to inventory movement. Driving inventory goals and strategies.
- Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
- Keeps abreast of competition and new ideas and keeps informed on community related events to take advantage of potential opportunities.
- Produce and give extraordinary customer service highlighted in the customer service manual including helping customers as they enter the store and helping multiple customers during peak periods.
- Protect the companys assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
- Manages subordinate supervisors and non-management employees including Sales Associates Hub Drivers Assistant Managers and Managers in Training. Is responsible for the overall direction coordination and evaluation of this unit.
- Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
- Responsibilities include interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Bachelors degree in business or a related field or equivalent experience.
- Experience working in a retail environment preferably in footwear and athletic apparel.
- Experience in managing and cultivating a sales team.
- 3-5 years of customer service experience. 3 years of management experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinker with demonstrated business acumen.
- Ability to problem solve and juggle multiple tasks and priorities.
- A strong commitment to customer service.
- Strong leadership and communication skills.
REQUIRED SKILLS/ABILITIES
- LANGUAGE SKILLS Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
- MATHEMATICAL SKILLS Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to demonstrate knowledge of generally accepted retail sales principles.
- REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.
This job description is not intended to cover all aspects duties and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.
EEO Statement:
The Finish Line Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal state and local EEO laws. The Finish Line Inc. prohibits discrimination against employees and applicants for employment based on race or color religion or creed national origin alienage or citizenship status marital status sex pregnancy status age military status disability or any other characteristic or class protected by law. The Finish Line Inc. provides reasonable accommodations in accordance with applicable laws including for disabilities pregnancy and religious practices.
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Required Experience:
Manager