Storage Customer Service Representative

Location:

Are you a people person Do you love helping others U-Haul is in search of friendly motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative you will work as part of a support team to be the face of U-Haul Companys exceptional serviceensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

U-Haul Offers:

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance &Prescription plansif eligible
• Paid holidays vacation and sick daysif eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products Dell computers cell phone plans hotels and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental &VisionPlans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramseys SmartDollar Program

Storage Customer Service Representative Primary Responsibilities:

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units explain the terms of rental agreements and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure that all vacant storage units are clean dry secure and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications:

• Drivers license and the ability to maintain a clean driving record
• Excellent communication skills
• Available to work on weekends and holidays

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions e.g. working around moving parts machines fumes or irritating chemicals. May be required to use protective clothing or gear such as masks goggles gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary traversing spaces repositioning to reach and use tools and moving a minimum of 50 lbs assisted or unassisted.

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.