Staff Technical Support Engineer

Are you ready to unlock intelligence

If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box - were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.

Join Kongs fast-paced Technical Support Engineering (TSE) team to resolve complex mission-critical issues across production and pre-production this role engineer-to-engineer collaboration drives success as you champion the customers voice directly influencing our product and engineering roadmaps. Expect high-impact work genuine ownership and the opportunity to build lasting relationships with customers and partners while mastering cutting-edge technologies.

• Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and AI Gateway solutions

• Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues via live troubleshooting calls and emails in an enterprise environment

• Creating knowledge articles to compliment our documentation and enable customers to better understand product use cases

• Work closely with engineering and product by providing real-time feedback about product performance and customer needs

• Collaborate closely with other customer-facing teams including Education Technical Account Managers CSMs and PS for customer issues

• Participate in bringing innovation within the support team the company and our customers by looking for better ways to do the work we do improve the tools we use and improve the way we raise the bar on the service we deliver to our Global 5000 customers

• Provide technical mentorship to other team members and participate in any ad hoc projects

• Strong foundation in API management HTTP protocols and modern application architectures

• Experience implementing secure authentication and authorization flows (e.g. OpenID Connect OAuth)

• Expertise with cloud infrastructure (AWS Azure GCP) and container orchestration (Docker Kubernetes Serverless)

• Operational knowledge of Git/GitHub versioning change control and CI/CD workflows

• Ability to utilize AI tools (Claude Gemini etc.) to streamline technical workflows and diagnostics

• 5 years in a high-touch customer-facing technical role (e.g. Support Engineering Solutions Architecture or Technical Account Management)

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About Kong:

Kong Inc. the AI Connectivity Company is building the connectivity layer of AI. Trusted by the Fortune 500 and AI-native startups alike Kongs unified API and AI platform enables organizations to secure manage accelerate govern and monetize the flow of intelligence across APIs and AI traffic on any model any cloud. For more information visit .

Required Experience:

Staff IC