Staff Software Engineer, User Targeting

At Braze we have found our people. Were a genuinely approachable exceptionally kind and intensely passionate crew.

We seek to ignite that passion by setting high standards championing teamwork and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity inside and outside our organization.

To flourish here you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change you will be empowered to make a real impact here with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive we cant wait to meet you.

WHAT YOULL DO

Were looking for a Staff Software Engineer to join the User Targeting team as a hands-on technical leader. The team is responsible for how our customers segment and target their users. Every message Braze sends goes through our pipelines which process billions of users per day. We are a fast-paced team working close to customers in a core and high-impact area of our product.

You will create and own complex systems end to end from the segmentation engine and data pipelines through the APIs and the dashboard experience customers use every day at the scale demanded by some of the biggest brands in the world. You will have a say in what the team builds as well as how it gets built. Architecture performance and cost are constant considerations but your success will be measured by the value you unlock for customers. Your responsibilities will include:

• Architect & Build: conceive design and implement large-scale systems and services that handle massive data volumes and complex workloads in real time. This includes extending our ClickHouse pipeline to support new filters and attributes
• Own the Product: partner with product to define what gets built and why then keep improving it after launch as you learn how customers actually use it
• Own Core Systems: take ownership of the complex backend systems behind Braze segmentation continuously improving their performance reliability and cost-effectiveness
• Mentor & Influence: lead by example and mentor engineers on best practices in software design coding and operations
• Collaborate Cross-Functionally: work closely with other engineering teams product managers and stakeholders to ensure segmentation systems are effectively integrated and aligned with business objectives
• Innovate & Optimize: continuously identify opportunities to improve our systems research new technologies and advocate for their adoption where appropriate
• Maintain & Evolve: support and refine operational procedures (alerts on-call rotation troubleshooting playbooks) to maximize system stability and quality

The team extensively integrates AI into its daily workflow leveraging agentic tools to navigate our large Ruby monolith create proof of concepts and transition quickly and safely from an ask to a working solution. AI has been used across all stages of product delivery fundamentally enhancing the teams ability to deliver high-quality results more efficiently.

WHO YOU ARE

• Extensive Software Engineering experience: 7 years of professional experience including hands-on work in full-stack development or back-end services particularly with high-scale high-throughput systems
• Product Ownership at Scale: proven track record of delivering customer-facing products on high-scale data systems from problem definition through launch and adoption. You can point to what customers or the business gained not only what the system did
• Systems at Scale: proven track record of building foundational data-driven systems at scale: whether streaming real-time pipelines or large-scale data platforms
• Technical Leadership: skilled at driving architectural direction scoping large efforts and effectively managing technical debt. Known for precise communication of complex technical concepts and a willingness to drive major technical initiatives
• Strong Fundamentals: deep understanding of software design data structures and algorithms
• Self-Starter: great communication and organizational skills with a history of thriving in team environments

Bonus points:

• Languages/Frameworks: familiarity with Ruby Ruby on Rails TypeScript React Sidekiq and SQL/NoSQL databases
• Database Experience: previous experience with MongoDB ClickHouse Snowflake or other data lake solutions
• Cloud Technologies: experience with container orchestration (Kubernetes) and cloud services (AWS GCP Azure)
• Architecture: experience with distributed systems API design monitoring and best practices
• Passionate about customer experience

For candidates based in the United States the pay range for this position at the start of employment is expected to be between $184000 and $314079 annually with an expected On Target Earnings (OTE) between $204000 - $348000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors including market location job-related knowledge skills and addition to cash compensation Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working weve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical dental vision life and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing learning platforms and a yearly learning stipend
• A curated in-office employee experience designed to foster community team connections and innovation
• Opportunities to give back to your community including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative transparent and fun culture recognized as a Great Place to Work

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence BrazeAI allows marketers to combine and activate AI agents models and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter faster and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization Braze enables companies to turn action into interaction through autonomous 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts and was voted a G2 Best of Marketing and Digital Advertising Software Product in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report a 2025 Americas Greatest Companies by Newsweek and a 2025 Fortune Best Workplace in Technology by Great Place To Work among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S. the UK Australia and Singapore.

The company is headquartered in New York with offices in Austin Berlin Bucharest Chicago Dubai Jakarta London Paris San Francisco São Paulo Singapore Seoul Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do and that includes our recruiting practices. Were committed to offering all candidates a fair accessible and inclusive experience regardless of age color disability gender identity marital status maternity national origin pregnancy race religion sex sexual orientation or status as a protected veteran. When applying and interviewing with Braze we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar we encourage you to apply as wed love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze were committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most the person behind each application we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located you may have certain rights available to you in relation to Brazes use of AI:

• To opt out of AI-assisted review of your application please click the Learn More at the end of the application form below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application.
• To exercise other types of rights such as rights to request further information about how AI is used in our recruitment process to request a manual review of any decision made or to contest a decision please contact us at .

Please contact us at with any questions. To find out more about our hiring process check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144 for roles based in New York City or if you reside in New York City you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application please click the Learn More button below and follow the instructions before submitting your application. Please note if you apply to multiple roles at Braze you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate for more information on how Braze processes your personal information during the recruitment process and if applicable based on your location how you can exercise any privacy rights.