Staff Services Analyst II (MSS)

• Performs coordinates monitors and participates in various administrative analytical functions typically within a departmental program or administrative section.
• Reviews program updates letters and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance.
• Compiles maintains and analyzes data; identifies trends and makes recommendations involving the formulation of policy and procedures as well as staffing and organizational changes.
• Serves as a resource and provides advice and information to supervisors managers and other internal staff the public and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs policies rules regulations labor contracts and Memorandum of Understanding.
• Conducts surveys and performs research and statistical analyses on administrative fiscal personnel staff development and/or programmatic problems.
• Makes presentations before committees boards commissions departmental staff advisory groups or community groups to provide information and recommendations advocate a position encourage participation and/or respond to questions.
• Analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions.
• May plan and coordinate the design and implementation of new and revised programs systems procedures methods of operation and forms.
• Compiles materials; prepares analytical reports manuals and publications.
• Prepares public relations materials (e.g. brochures informational materials customer satisfaction surveys).
• Provides consultation and recommends solutions regarding research findings organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment. Evaluates effectiveness through performance measure development and monitoring activities and recommends modifications.
• Collaborates with County departments and agencies on cross-functional projects.
• Coordinates assigned activities with other departments divisions units and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information.
• Establishes and maintains positive working relationships with co-workers; representatives of community organizations; state/local agencies and associations; internal management and staff; and the public by utilizing principles of effective customer service.
• Reviews evaluates and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department.
• Investigates client complaints; maintains complaint-related documentation.
• Plans designs performs and documents quality assurance activities pertaining to staff qualifications case activities financial and/or other assigned functions.
• May supervise clerical and/or technical employees by assigning monitoring reviewing and evaluating their work; may provide training to less experienced staff.
• Performs related duties as assigned.

• Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees.
• Conducts training needs assessment at the individual employee level to determine employees to be sent to specific training programs based on participant needs and relevancy of training to participants job duties.
• Identifies develops and/or coordinates resources for training and staff development including curricula workshops college coursework training programs and on-the-job training sessions.
• Develops and conducts workshops and training sessions on a variety of topics including but not limited to technical skills program areas supervisory principles customer service skills safety diversity and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner.
• Reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program.

For Fiscal Option (in addition to the general duties):

• Performs fiscal analyses and prepares recommendations relating to the status of various fund balance projections fiscal transactions and related financial activities; analyzes findings and prepares recommendations for department management.
• Participates in the preparation of the departments annual budget including analysis and estimates of expenditures and analysis and projections of revenues.
• Reviews financial data on an on-going basis to ensure conformance with established guidelines.
• Recommends and establishes general fiscal procedures to improve department operations based on cost/benefit studies.
• Completes the quarterly County Expense Claim to the State of California for payment and oversees the balancing and reconciliation of accounts.
• Assists in the fiscal and accounting oversight monitoring and management of contracts grants and other funding/expenditure sources.

• Plans identifies and analyzes program administration problems and develops solutions.
• Reviews existing and proposed local state and federal legislation/regulations for impact on the departments activities consults with department personnel; develops recommendations; and prepares proposed changes.
• Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses.
• Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals including progress of Quality Improvement Plan.

• Public and business administration principles and practices.
• Methods and techniques involved in conducting analytical studies of administrative and management practices methods and procedures.
• General research practices techniques and terminology to conduct research for a department.
• A variety of computer software applications including database graphics/presentation work processing and spreadsheet software.
• Methods and techniques of report preparation.
• English language (i.e. composition spelling grammar and sentence structure).
• Project management principles to ensure projects activities are conducted in a fiscally responsible and timely manner.
• Principles and practices of effective customer service.
• Principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork.
• Principles and practices of the functional areas applicable to the assigned options.
• Principles and practices of leadership and supervision.
• Community needs and resources.

• Analyze a situation or problem including stressful situations accurately and objectively in order to identify alternative solutions and determine an effective course of action.
• Collect and analyze data and information in order to derive logical conclusions.
• Formulate options and make recommendations based on data and information collected.
• Analyze policies procedures and programs and make effective recommendations.
• Make sound decisions and independent judgments within established guidelines.
• Read interpret and apply a variety of information (e.g. laws policies procedures court cases memorandum of understanding ordinances contract provisions legislations directives) in order to provide information and ensure compliance.
• Analyze and interpret basic statistics.
• Perform arithmetic calculations including ratios and percentages.
• Operate a computer to prepare results of analyses (i.e. reports tables charts and graphs) and perform operations (i.e. conduct research on the internet collect input and retrieve data and information).
• Express information and ideas orally in a clear concise organized manner by using proper diction grammar and volume so that others will understand.
• Make effective presentations and respond to questions from various groups including boards committees and the public.
• Compose business communications (e.g. letters memos notices) and reports policies and procedures in a clear concise organized and accurate manner.
• Identify problems and central issues.
• Reason logically and critically.
• Perform analyze and document research.
• Research legislative issues and read and understand legislation.
• Recommend and implement changes/improvements.
• Develop and maintain cooperative effective working relationships with co-workers representatives of community organizations state/local agencies and associations supervisors internal management staff employee representatives and the public.
• Effectively mediate and resolve conflicts between/with individuals.
• Influence and persuade others to accept a particular viewpoint or to follow a particular course of action.
• Work and interact with a variety of individuals from various socioeconomic ethnic and cultural groups in person and by telephone including situations where relations may be strained or confrontational.
• Work independently and accept increasing responsibility.
• Prioritize plan coordinate and organize simultaneous work assignments and projects to meet critical and competing deadlines.
• Manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines.
• Work as a team member by keeping communication open offering support sharing knowledge and contributing to and/or leading team efforts.
• Supervise clerical and/or technical employees if required by the position.
• Monitor plan direct assign and review the work of clerical and/or technical employees if required by the position.

• Principles and practices of employee training and development.
• Adult learning processes.
• Variety of training programs for employee development.
• State and federal laws and regulations related to public assistance programs.
• Basic training needs assessment practices.
• Basic training techniques and methods (e.g. lecture group exercises handouts quizzes).

• Plan organize and conduct presentations workshops and training sessions on a variety of topics.
• Create visually appealing and understandable training aids and presentations using presentation software.

• Budget preparation and control basic accounting principles.
• Methods and procedures of governmental budget preparation and control.
• Financial statement preparation.
• Cost/benefit analysis.

• Perform budget grant and contract analysis preparation and monitoring.
• Analyze and make effective recommendations regarding financial and accounting procedures.
• Compile compute and summarize data related to the acquisition distribution and utilization of funds.

• Theories principles goals and objectives of public social services/child support services.
• Laws rules and regulations governing assigned program areas.
• State and federal laws and regulations related to public assistance programs.

• Apply program planning principles and techniques to problems and issues.
• Build coalitions among groups with differing needs and objectives.
• Plan and evaluate social service/child support programs.

TRAINING & EXPERIENCE EXAMINATION WEIGHTED 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidates knowledge skill abilities and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

EDUCATION & EXPERIENCE EXAMINATION WEIGHTED 100%
The Education & Experience examination is based solely upon information provided from the application and supplemental information (e.g. resumes transcripts). Information provided from the application and supplemental information will be assessed compared to a standard developed in relation to the elements of the. Special care should be taken to submitting a complete description of your education and experience relevant to the typical tasks scope and minimum qualifications stated on this bulletin. Supplemental information will be accepted but competitors should read this bulletin carefully to determine what kind of information will be useful to those individuals completing the order to obtain a position on the eligible list candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

• A valid drivers license may be required at the time of appointment and employees may also be required to drive their own car provide proof of car insurance and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
• As a condition of employment the County of Del Norte will require proof of ability to work in the U.S.
• This recruitment will be used to fill full-time part-time and extra-help positions as vacancies occur.