Staff Product Designer, HR Experiences

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stuff payroll health insurance 401(k)s and HR so owners can focus on their craft and their customers. With teams in Denver San Francisco and New York we support more than 500000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay benefits and equity (RSUs) because everyone who helps build Gusto should share in its success. Offer amounts are determined by role level and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

• AI in your workflow. Using AI to explore ideas prototype and synthesize research so you progress faster without losing craft.
• AI in the product. Designing the experience of AI outputs representing uncertainty surfacing errors gracefully preserving user agency when a recommendation conflicts with best practice and knowing when a human should step in.

• Shape AI-native HR experiences end to end where the customer says what they need and the product delivers the right outcome without exposing the underlying complexity.
• Lead service design across a two-sided experience journey mapping and blueprinting the routing and handoffs between the customer the AI and human HR experts.
• Make and defend judgment calls about AI outputs when theyre ready to ship when to keep a human in the loop and when they shouldnt ship at all designing for failure so trust holds in the hard moments.
• Ground the work in a specific customer and hold a high craft bar from strategy through pixel-level execution.
• Partner with PM engineering and data as a co-owner of product direction framing ambiguous problems early and spearheading clarity when the picture isnt yet clear.
• Work in fast cycles: set a clear target for an experience ship real things to customers and let what you learn sharpen the direction.
• Conduct and direct research with customers and HR experts to validate decisions in a high-stakes compliance-sensitive domain.

• 6 years of product design experience owning and shipping work in a B2B SaaS environment with robust craft across web.
• Experience designing AI-enabled or conversational experiences shipped to real users and you can speak concretely to how you handled uncertainty errors and human override.
• Experience in service design for products with two sides or multiple stakeholders. You should have real journey mapping and blueprinting experience. This includes operational handoffs and should not be limited to workshop exercises.
• Judgment to evaluate and direct AI outputs knowing when to use them when to override them and how to raise the bar especially where the cost of being wrong is high.
• Comfort with ambiguity you frame the problem scope the work and proceed forward without waiting for perfect information.
• Well-developed collaboration and communication across design product engineering and data.

• Experience in a high-stakes or regulated domain HR compliance fintech legal or healthcare.
• Helped lead a teams shift to AI-native workflows and can speak to what changed about the work itself not just the tools.
• Background contributing to AI governance evaluation practices or AI experience design patterns.
• Experience designing for internal or expert users (advisors agents support staff) alongside customer-facing surfaces.

Compensation Details

At Gusto we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gustos compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $146000/yr to $183000/yr in Denver & most remote locations and $177000/yr to $222000/yr in San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.