Staff Forward Deployed Engineer

At Reltio an SAP Company we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltios cloud-native SaaS platform harmonizes unifies and governs data across sources and formatsincluding unstructured datain real time turning them into data assets that can be mobilized in milliseconds to any application user or AI agent. Trusted by more than 200 of the worlds largest brands across industries such as life sciences financial services healthcare and technology we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.

At Reltio our values guide everything we do. With an unyielding commitment to prioritizing our Customer First we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It. Every day we innovate and evolve so that today is Always Better Than Yesterday. If you share and embody these values we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and industry and analyst recognition for our technology our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If youre ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data lets talk!

Job Summary:

Staff Forward Deployed Engineers at Reltio are elite builders who operate with the autonomy of a technical founder and the rigor of a staff engineer. You will work in small teams own high-stakes projects end-to-end and embed directly with strategic customers from initial discovery to production rollout to transform Reltios platform from a system of record into a system of intelligence. Youll write production code design and ship agentic workflows and bring field insights back to shape Reltios product roadmap. If you thrive on undefined problems move fast and want your work to directly drive enterprise outcomes this role was built for you.

Job Duties and Responsibilities:

End-to-End Customer Delivery & Ownership

• Own the full delivery cycle: discovery technical scoping agent design implementation rollout support and enablement of customer and customer engineering team for long-term support.
• Collaborate with customers and business stakeholders to translate real-world problems into concrete technical solutions.
• Define success metrics tied to adoption performance and business outcomes and measure against them.

Agent Architecture Build & Production

• Design and implement robust agentic workflows using Reltios Agent Flow platform that integrate with core systems and event sources.
• Orchestrate multi-stage behaviors (e.g. context-aware workflows human-in-the-loop interactions).
• Build production-grade components with comprehensive observability graceful error handling fallback strategies cost governance and security controls suitable for regulated industries.

Evaluation Observability & Quality

• Leverage automated evaluation frameworks and monitoring dashboards to measure agent accuracy reliability throughput false positives/negatives and business KPIs.
• Implement observability tracing and logging to analyze decisions and tool invocations for debugging and governance.
• Develop regression tests evaluation datasets and safety guardrails that reduce risk and improve system maturity.

Reusable Assets & Knowledge Sharing

• Encode successful patterns into templates connectors reference implementations and architecture blueprints for internal reuse.
• Publish reusable agent skills integrations (CRM ERP external data sources) and accelerators that reduce delivery time across customers.
• Contribute to internal tooling playbooks and best-practice documentation and framework.

Strategic Field Feedback

• Synthesize customer learnings emerging field signals and competitive intelligence into structured prioritized feedback that directly shapes Reltios product roadmap and platform strategy.
• Advocate for roadmap priorities that improve agent usability integration breadth and operational scalability.
• Partner with Product to define and POC feature requirements acceptance criteria and success outcomes for agentic solutions and other products in the Agent Flow Suite.

Trusted Advisor & Domain Expertise

• Serve as a trusted advisor to enterprise technical and business leaders on data strategy automation opportunities and governance.
• Apply deep mastery of data semantics entity resolution logic workflow optimization and decision-centric system design.
• Demonstrates thorough knowledge of MDM design patterns.
• Demonstrates command of the Reltio platform and its overall capabilities.
• Navigate complex enterprise constraints (security compliance access governance multi-cloud architecture) while enabling pragmatic scalable solutions.

Other Forward Deployed Engineering duties and Agent Flow adoption initiatives as assigned.

Skills You Must Have:

• 6 years building and shipping production technology in customer-facing roles (solutions engineering consulting applied engineering).
• Strong programming and system design skills in Python and/or TypeScript/Java with experience building APIs microservices & integrations.
• Demonstrated experience deploying and operationalizing LLM- or agentic systems (prompting orchestration evaluation guardrails).
• Experience with telemetry/observability tooling logging and production monitoring frameworks.
• Familiarity with responsible AI practices including agent guardrails bias evaluation and enterprise data governance (GDPR HIPAA).
• Strong understanding of cloud infrastructure CI/CD containerization and distributed services.
• Deep understanding of data management enterprise integrations workflow orchestration business rules and real-time processing.
• Experience with SaaS platforms CRM/ERP integrations (Salesforce Veeva NetSuite SAP) and data signals triggering automated actions.
• Excellent communication and co-creation skills with technical and non-technical stakeholders.
• Demonstrated ability to drive consensus influence cross-functional teams and deliver measurable outcomes under ambiguity and change.
• Comfortable operating in fast-paced high-change enterprise engagements with senior customer leadership.
• Ability to travel to customer sites periodically (estimated 20-30%) with flexibility based on engagement needs.

Skills That Are Nice to Have:

• Prior experience in enterprise AI adoption agent/AI workflow productization or implementation of generative AI solutions.
• Masters degree in Computer Science Engineering or a related technical discipline.
• Experience with business development support governance frameworks or industry compliance (HIPAA GDPR etc.).

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.