Staff Engineer Laboratory Operations Client Technology

SUMMARY/JOB PURPOSE

The Staff Engineer Client Technology is an experienced engineer responsible for full ownership of an IT solution or capability. This role is entrusted with powerful tools and platforms to deliver scalable secure and automated solutions that enhance the client experience. Implements and refines human-verified AI-enabled workflows for improved reliability reporting and operational consistency while maintaining security and audit compliance. Owns AI-assisted workflow performance (accuracy repeatability and operational impact) and drives continuous improvement through telemetry and feedback loops.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Product Strategy & Roadmap:
• Own the full lifecycle of an IT product or capability leading the approach to design development deployment maintenance backup and support
• Responsible for product OKRs and quarterly roadmap progress
• Maintain an AI-assisted workflow backlog for the owned capability (use cases guardrails measurement rollout plan) and incorporate learnings into OKRs and roadmap progress
• Product Development & Delivery:
• Resolve complex technical problems and drive engineering solutions in the product area
• Administer IT systems and tools with a high degree of complexity
• Develop a strategy to update all endpoints in the product area utilizing AI-assisted planning and communication where approved to minimize disruption while adhering to security requirements and maintaining human approval for executing changes
• Leverage Agile principles for product planning and capability delivery
• Establish and maintain a security posture for assigned products or capabilities
• Stakeholder Management & Cross-Functional Collaboration:
• Collaborate with cross-functional teams to implement and validate solutions as needed
• Meet with stakeholders and incorporate feedback into the product roadmap through multiple means and channels

Operational Excellence Quality & Compliance:

• Drive operational excellence in the product area working proactively to identify areas of improvement
• Document architecture configurations and operational procedures
• Lead incident response root cause analysis and resolution for critical system issues
• Design and maintain AI-assisted workflow steps (human-in-the-loop) that connect knowledge tickets and diagnostics to reduce mean time to resolution while preserving safe execution
• Define quality gates for AI-assisted workflows (validation steps rollback criteria audit logging expectations) and review performance regularly to prevent drift
• Treat prompts runbooks and knowledge artifacts as production assets (versioned reviewed and improved based on incident trends)
• Performs other duties as assigned
• Complies with all policies and standards

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities.

EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS & ABILITIES

Education

• Associates degree and 9 years of experience; or
• Bachelors degree in a relevant field and 7 years of related experience; or
• Equivalent combination of education and experience.
• Technical certification may be required

Experience

• Demonstrated experience owning and administering complex IT products or capabilities
• Experience developing secure production-grade scripts and automations
• Experience with supporting IT products in a cross-functional environment
• Familiarity with IT security frameworks and best practices
• Experience working in Agile environments and using ticketing systems (e.g. JIRA JSM)

Knowledge Skills and Abilities

Required:

• Deep technical expertise in a client technology domain (e.g. endpoint management laboratory technologies etc.)
• Strong troubleshooting skills across integrated systems and platforms
• Experience designing and implementing technical solutions aligned with business needs
• Proficient in automation monitoring and reporting tools
• Ability to influence process improvements and contribute to strategic planning
• Advanced knowledge of product-centric and agile framework models
• Effective communication with cross-functional teams and end users

Travel Requirements

• 5% Occasional travel (510%)

Physical Requirements:

• May require lifting equipment up to 25 lbs.

Environmental Requirements:

• Our office is a modern open-plan space that fosters collaboration and creativity.
• Teams work closely together sharing ideas and solutions in a supportive atmosphere.
• We provide all necessary equipment including dual monitors and ergonomic chairs to ensure a comfortable workspace.

#LI-EZ1

Our compensation reflects the cost of labor across severalU.S. geographic markets and we pay differently based on those defined markets. The base pay range for this positionis $131500 - $187000 annually. The base pay range may take into account the candidates geographic region which will adjust the pay depending on the specific work location. The base pay offered will take into account the candidates geographic region job-related knowledge skills experience and internal equity among other factors.

In addition to the base salary as part of our Total Rewards program Exelixis offers comprehensive employee benefits package including a 401k plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts. Employees are also eligible for a discretionary annual bonus program or if field sales staff a sales-based incentive plan. Exelixis also offers employees the opportunity to purchase company stock and receive long-term incentives 15 accrued vacation days in their first year 17 paid holidays including a company-wide winter shutdown in December and up to 10 sick days throughout the calendar year.

If you have a disability and need an accommodation in relation to the recruiting process please email us at: .

WORKING CONDITIONS:

Our office is a modern space that fosters collaboration and creativity. Teams work closely together sharing ideas and solutions in a supportive atmosphere. We provide all necessary equipment including dual monitors and ergonomic chairs to ensure a comfortable workspace.

DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.