Staff DevOps Engineer

Please Note:  This position will include supporting our US Federal customers. 
This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered. 

About the Team

The engineering organization is a dynamic group of builders problem-solvers and infrastructure innovators dedicated to delivering scalable secure and AI-powered platforms that elevate how organizations work. We value resilient architecture automation-first thinking and a culture of continuous improvement. Every engineer here plays a key role in shaping the reliability security and operational excellence of our products. 

What you get to do in this role:

• Design develop and maintain infrastructure including architecting and implementing robust infrastructure to support CPQ (Configure Price Quote) products ensuring dependability and scalability throughout the lifecycle. 

• Develop and test software applications including writing testing and refining software in Python adhering to company requirements and best practices for maintainable and efficient code. 

• Build deploy and manage applications using container technologies such as Docker and orchestration tools like Kubernetes optimizing for automation and scalability. 

• Manage and evolve infrastructure across Google Cloud Platform (GCP) Azure and AWS utilizing native services for high availability resilience security and multicloud interoperability. 

• Apply core concepts such as software development lifecycles automation and scalable architecture in every stage of product delivery. 

• Develop secure architecture conduct code reviews for security vulnerabilities and institute thorough software verification and testing procedures. 

• Oversee deployment monitoring and maintenance of the CPQ suite of microservices including several AI-driven components ensuring reliable operations across environments. 

• Collaborate with AI/ML teams to deploy and support intelligent microservices gaining hands-on experience with data science implementations and real-world applications. 

• Perform routine and advanced tasks on PostgreSQL databases such as designing schemas optimizing queries and ensuring data consistency and processing efficiency. 

• Provide expert application support for SaaS CPQ solutions by troubleshooting technical issues and ensuring smooth operation. 

• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Experience in using AI Productivity tools such as Windsurf Cursor etc. Is a plus or nice to have. 
• ExperienceleveragingAI/ML in engineering and quality processes (e.g. automated testing AI-driven insights intelligent monitoring). 
• 6years of experience in DevOps engineering witha track recordof delivering high-quality products. 
• Experience with Azure Government Community Cloud (GCC) and hyperscaler environments operating under FedRAMP or regulated government cloud standards. 
• Experience with GCP Azure or AWS. 
• Proficiency in Python. 
• Experience with software development lifecycle (SDLC) and automation implementing automation testing strategies and CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build test and deployment workflows. 
• Experience with PostgreSQL database management. 
• Experience with AI/ML microservice integration. 
• Experience with Docker and Kubernetes. 
• Experience with regulated markets on Azure is a plus.

Why Join Us: 

• Build and deliver high-impact software that powers digital experiences for millions of users. 
• Collaborate in a culture that values craftsmanship quality and innovation. 
• Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. 
• Be part of a culture that encourages innovation continuous learning and shared success. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

No

Employment Type :

Full-time