Staff Applied AI Engineer

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About Your Role

Clover is building AI that acts on live merchant data at enterprise scale. Youll be a hands-on technical leader for applied AI on the Point of Sale platform. Youll define the architecture for AI across inventory menu and ordering and build the systems that modernize how merchants run their business.

What youll do:

• Own and drive technical architecture design implementation testing and deployment.
• Contribute towards AI Strategy & Roadmap and deliver the applied AI portfolio.
• Design tool layer for agents writing to inventory change proposals permissions rollback audit.
• Build the retrieval layer (RAG) agent output grounded in merchant data current as it changes.
• Define behavioral contracts build the evals that prove them and ship on evidence not demos.
• Engineer multimodal ingestion photos PDFs spreadsheets into canonical data reviewed where required.
• Build the decision layer on model output: recommendations merchants understand trust and act on.
• Instrument operate and stay on call for what you ship tracing cost budgets live quality.
• Extend the shared multi-agent framework contribute upstream and use coding agents well.
• Coach and mentor engineers growing their skills and careers in applied AI.
• Establish the patterns guardrails and components peers adopt.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• Education: BS in computer science engineering math physics or equivalent practical experience.
• Senior Technical Leadership: 10 years in software development 3 leading complex production systems.
• Engineering Foundations: Algorithms data structures Kubernetes REST APIs microservices.
• Stack: Python and a JVM language (Java Kotlin Scala); MySQL MongoDB and vector databases.
• Problem Solving: Analytical skills to root-cause systems that fail differently on identical input.
• Production Agent Ownership: An LLM system that writes to a system of record with real users.
• Evaluation-Driven Development: Specs and contracts evals that gate releases statistical judgment.
• AI Systems Operations: Tracing live quality monitoring latency/cost budgets regression detection.
• Risk Judgment: Blast radius on writes to a system of record; prompt injection; security and privacy.
• Agentic Coding Fluency: Steering coding agents with specs and verifiers; knowing when to intervene.
• Product Judgment: Turning vague merchant needs into a spec what to cut MVP or prove it first..
• Cross-Team Influence: The technical case to peers the business case beyond engineering.

Experience that would be great to have:

• Model Platforms: Gemini and Vertex AI or production work on Claude GPT or Llama.
• Multi-Agent Orchestration: Coordination handoff failure containment across agents; MCP.
• Retrieval Depth: RAG over structured records rather than documents including when not to use it.
• Document AI: Structured extraction from images and PDFs at production quality..
• Frameworks & Practices: Spring Boot; agent frameworks such as LangChain or LlamaIndex; BDD/TDD
• Domain: POS restaurant or retail systems; menu or catalog data models.
• Advanced Degree: Masters degree in Computer Science or a related discipline.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires use of a computer and audio equipment.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training development and internal mobility opportunities
• Medical dental vision life and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave

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Salary Range

These pay ranges apply to employees in Sunnyvale California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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