Staff Application Security Engineer (ServiceNow Instance Security)

The ServiceNow Security Organization (SSO)   

The ServiceNow Security Organization (SSO) deliversworld-class innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud accelerating our business so that we are the most trusted SaaS create an environment where our employees are proud to work and can make a positive impact  

About the Team 

TheGlobal Security Support Center (GSSC)plays a critical role in strengthening ServiceNows internal and external security posture and acts as a key interface with customers on securityrelated matters. 

GSSC AppSecis a globally distributed team responsible for owning theCustomer Penetration Testing & Security Findings (CPT & SF)program partnering across the Security Organization to reduce risk handle escalations and represent the voice of the customer. 

This role is focused onServiceNow instance security helping customers and internal teams identify understand and remediate insecure configurations and instancelevel security gaps. 

Role Summary 

As anStaff Application Security EngineerinGSSC AppSec you will secure ServiceNow instances by identifying configurationdriven security risks validating customerreported findings and driving clear actionable remediation guidance. 

This is ahandson technical rolethat blends application security expertise with deep ServiceNow platform knowledge. At the senior end of the range you will operate with minimal direction own complex instancesecurity problem spaces and influence how GSSC AppSec scales instance security guidance and posture improvements globally. 

Key Responsibilities 

• ServiceNow Instance Security & Hardening 
• Assess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality integrity or availability. 
• Develop and maintainprescriptive instancehardening guidancecovering authentication access controls encryption logging monitoring and operational security. 
• Translate security requirements and risk intoclear customerconsumable recommendationsthat can be implemented by teams with varying security maturity. 
• Identify recurring misconfiguration patterns and drive systemic improvements (guidance tooling checks). 
• AppSec & Customer Security Findings (CPT & SF) 
• Triage validate and contextualizecustomerreported security findingswhere instance configuration or deployment patterns are a contributing factor. 
• Distinguish betweenproduct vulnerabilities vs. configuration issues documenting impact and appropriate remediation paths. 
• Partner with Product Security Engineering and other Security teams to resolve complex or highimpact findings. 
• Support escalations and highvisibility customer interactions as an instancesecurity subjectmatter expert. 

Required Qualifications 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• 8 years with strong foundation inapplication security(vulnerability analysis secure design principles threat modeling mindset). Or similar experience with education
• Ability toread write and debug codeto validate findings and understand security impact. 
• Experience translating security risk into actionable remediation guidance. 
• Excellent written and verbal communication skills especially for customerfacing or executivevisible content. 

Qualifications :

Preferred Qualifications 

• Handson experience with theServiceNow platform especially platform security features configuration and administration. 
• Familiarity with SaaS security posture management and misconfiguration risk. 
• Prior experience supporting customerreported security findings escalations or external security reviews. 
• Experience influencing security outcomes without direct authority (crossfunctional collaboration). 

What Success Looks Like 

• Customers and internal teams receiveclear accurate and actionableguidance to secure their ServiceNow instances. 
• Reduced repeat instancesecurity issues through improved baselines guidance and detection. 
• Faster higherconfidence triage of customerreported security findings tied to instance configuration. 
• GSSC AppSec becomes more scalable and consistent in how it addresses instancelevel security risk. 

#SecurityJobs  

West Palm Beach Florida (WPB) is available to for Relocation.  Full relocation costs are provided by ServiceNow 

JV20

For positions in this location we offer a base pay of $176100 - $308200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time