Sr. Technology Support Technician

Sr. Technology Support Technician Position Description

We are seeking a Sr. Technology Support Technician to join our team. The selected candidate will work onsite in Pompano Beach FL alongside the project team.

Position Summary:
Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including but not limited to asset tracking detailed documentation installation configuration remediation and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.

Job Responsibilities:

• Installs and configures computer hardware software systems mobile devices printers and scanners
• Assists in coordinating audiovisual setups and video conferencing support
• Virtual Meeting Applications knowledge preferred (MS Teams Zoom GoTo etc.)
• Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
• Monitors and maintains computer systems using company-provided tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware software or network-related problems and identify a plan to resolve repair or replace resources as needed.
• Recommend strategies to increase efficiencies which may include implementing new practices devices and/or software.
• Proficiency in Office 365; MS Outlook MS Excel MS Word MS Teams and Windows 10/11
• Collaborate and assist with other areas of the IT department on projects and initiatives
• Onsite hours of operation are between 7:00 am and 6:00 pm Monday through Friday
• Participate in after-hours (evening & weekend) on-call rotation
• Travel to remote locations to provide support as needed
• Perform other duties as assigned
• Ability to lift 50 pounds

• IT Enterprise experience is preferred
• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills critical and analytical thinking and the ability to adapt to change.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform in high-pressure situations with strong organizational and time-management skills.