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Sr. Technical (IT) Consultant

SoftPro

Job Location:

Raleigh, WV - USA

Monthly Salary: Not provided by the employer

Posted: 20 May 2026 (30+ days ago)

Application Deadline: 17 August 2026

Vacancies: 1 Vacancy

Job Summary

About SoftPro
SoftPro is the nations leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF) SoftPros technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh North Carolina.

Why Join SoftPro
We believe in taking care of our people and fostering a culture of excellence. Heres what we offer:

Comprehensive Benefits: Medical dental vision disability and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation holidays and parental leave
Flexibility: Some positions are eligible for 100% remote work plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journalan honor weve earned 13 times since 2012!

If these values resonate with you wed love to have you on our team!

What are we looking for
SoftPro is seeking a Senior Technical (IT) Consultant in our Raleigh NC office (hybrid) or remote. This is a hands-on technical position and will require firsthand experience recommending and supporting information technologies that will be leveraged by SoftPros customers. Technologies such as (Azure AWS Windows and networking) and the associated best practices for these technologies. This position will regularly interface with customer senior management and technical resources.

The ideal candidate has worked in a wide variety of technology environments that will allow them to accurately assess customer environments and guide SoftPro teams to provide exceptional service to SoftPro customers.

What will I do as a Sr. Technical Consultant at SoftPro
As a Senior Technical Consultant at SoftPro you act as the primary technical advisor for customers ensuring their environments are designed deployed and optimized to run SoftPro solutions effectively.

What youll do:

Lead technical discussions during presales and onboarding - define infrastructure requirements recommend architectures and guide deployment strategies.
Validate customer environments (on-prem or virtual) against application requirements best practices and vendor standards.
Troubleshoot and resolve performance and application issues in collaboration with internal teams and customers.
Plan and execute software deployments upgrades and complex migration events.
Document all engagements resolutions and feedback in Dynamics CRM and Azure DevOps.
Support internal teams by maintaining pre-production environments and customer-facing test labs (virtual environments).
Stay current on technologies used across customer environments and SoftPro solutions.
Create maintain technical documentation on installation procedures.
Provide high-quality customer service across all interactions.
Travel occasionally to customer sites to ensure optimal performance and outcomes.

Bottom line:
Youre the technical bridge between SoftPro and its customers - owning architecture guidance deployments troubleshooting and continuous improvement of customer environments.

What will I need to be successful as a Sr. Technical Consultant at SoftPro

Microsoft certification or equivalent - MCSA (Windows or SQL and certifications)
6 years of senior level supporting and troubleshooting the following technologies:
- Windows Server 2019 and later
- Desktop operating systems (Windows 11)
- Active Directory (Group policies users/groups DNS etc)
- Troubleshooting & correcting client server network connectivity issues and performance
- Microsoft SQL Server 2019 and later
- Installing configuring and supporting
- Microsoft Azure
- Various networking components (switching & routing)
- Backup software and processes
- VMware and virtualization technologies
- Citrix Presentation Server and/or Microsoft RDS
- Remote support tools (Beyond Trust Teams etc.)
- PowerShell scripting
- Office 2016 and later

Non-Technical Skills required:

The ideal candidate will have a great attitude and be comfortable working in a dynamic and fast-paced team environment
Excellent verbal and written communication
Ability to consistently and thoroughly follow processes
Strong problem solving analytic and testing skills
High attention to detail
Time-management
Evening and weekend availability required for scheduled after-hours projects.

Education Requirements
A Bachelors Degree is desirable but not required.

Why Youll Love Working Here

Be part of a supportive fun team that values innovation and collaboration.
Enjoy opportunities for professional growth and continuous learning.
Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact
Join a team that values innovation collaboration and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!

Join Us and Live Our Core Values
At SoftPro our success is built on the principles we live every day:

Deliver AMAZING Customer Service
Be an AWESOME Teammate
Adopt a Sense of Urgency
Innovate to be Efficient
Produce Quality Work
Take Initiative
Go the Extra Mile

Equal Opportunity Employer
FNF its affiliates and subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age disability protected veteran status national origin sexual orientation gender identity or expression (including transgender status) genetic information or any other characteristic protected by applicable law.

Required Experience:

Senior IC

Apply Now