Sr. Technical Infrastructure Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

This role is with our AWS Global Field Operations delivering a new way for Infrastructure to our customers. Global Field Operations (GFO) is a team within AWS Infrastructure Services that manages all non-traditional infrastructure deployments - everything outside of data centers. We operate in 80 countries serving strategic customers at high velocity and complexity. We move fast scale relentlessly and obsess over delivering complex hardware to where it needs to go on time.

You will own multiple net-new programs simultaneously GFO new customers/partners implementations Outposts parts reuse and sustainability initiatives new hardware enablement new tools and software implementations and emerging scope that doesnt have a playbook yet. Youll partner with engineering automation process and governance teams to bring new tools and systems from concept to steady state before transitioning to operations. Youll draft BRDs PRFAQs and proposals for director-level approvals and negotiate with director-level stakeholders to define what good looks like for programs that dont exist today.

This is not a role where you execute someone elses plan. You define the plan build the business case get buy-in from senior leaders and drive execution across regions and teams.

Programs & Scope Youll Own
GFO New Customers/Partners Implementations New product/scope for GFO including PMI break-fix spares storage and new site onboarding
Outposts Reuse & Sustainability Internal GFO programs for Reverse Logistics Outposts parts reuse and RL/Sustainability initiatives
New Product Enablement Onboarding new hardware and services into GFOs operational model (install maintenance break-fix) including sites with 4-hour SLA requirements
New Tools & Software Own new tool and software implementations end-to-end partnering with engineering and automation teams through build pilot and steady-state transition to operations
New Services Expansion Same scope (maintenance parts storage) applied to new service lines entering GFO
NPI Alignment New scope on existing products and services aligned with New Product Introduction processes
GFO Reporting Internal initiative to build and own GFOs reporting and metrics framework
Overall GFO TPM Process End-to-end ownership of the global TPM process execution and continuous improvement negotiating with director-level stakeholders across organizations


Key job responsibilities
Own the GFO TPM process globally Define standardize and continuously improve the end-to-end technical program management process across all GFO programs and regions. Drive TPM process execution excellence and identify opportunities to improve how GFO delivers programs at scale
Draft BRDs PRFAQs & director-level proposals Build business cases write requirements documents and author proposals that secure director-level approvals for new programs and investments
Drive new product/scope intake Lead the operational onboarding of new products services and hardware into GFO from scoping through steady-state
Own new tools & software implementations Partner with engineering automation process and governance teams to bring new tools from concept through build pilot and steady-state before transitioning ownership to operations
Negotiate at the director level Represent GFO in cross-organizational discussions with senior stakeholders securing alignment resources and commitments
Build programs from zero Stand up net-new programs (new customer/partner implementations Outposts reuse sustainability) with no existing playbook
Define SLAs and operational models Establish service level agreements escalation paths and operational frameworks for new scope (including 4H SLA sites)
Drive cross-functional execution Coordinate across GFO regional teams supply chain vendor operations engineering and partner organizations to deliver results
Own reporting and metrics Build the reporting framework that gives leadership visibility into program health risks and outcomes
Scale operations Design programs that work across AMER EMEA and APAC not just for pilot but for global scale
Manage ambiguity Operate effectively when scope is undefined stakeholders have competing priorities and timelines are tight
Drive sustainability outcomes Lead RL and parts reuse initiatives that reduce waste and support Amazons sustainability commitments


About the team
About the Team
Were looking for a Senior Technical Infrastructure Program Manager who can own and drive the end-to-end TPM process for GFO globally from new product intake through steady-state operations. This is a high-scope high-ambiguity role that requires you to operate at the intersection of technical infrastructure program strategy and cross-organizational leadership.

- 5 years of program management or technical project management experience
- Bachelors degree or equivalent in a related technical field
- Experience leading cross-functional projects and managing large complicated programs
- Experience designing and launching new products from the ground up

- Masters degree in a technology field
- Experience in data center engineering or operations or experience in project management
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- 6 years of including new product introduction (NPI) experience
- Experience building measures and metrics and developing reporting solutions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 148700.00 - 201200.00 USD annually
USA VA Herndon - 148700.00 - 201200.00 USD annually
USA WA BELLEVUE - 148700.00 - 201200.00 USD annually
USA WA Seattle - 148700.00 - 201200.00 USD annually