Sr. Technical Account Manager (Strat), Strategic Industries

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

This is not a hands-on-keyboard troubleshooting role but rather an opportunity to be the principal technical voice and customer advocate working proactively to craft strategies that drive adoption of AWS services including EC2 S3 DynamoDB RDS databases Lambda CloudFront CDN IoT and more. Your technical acumen and communication skills will enable you to effectively represent AWS within customer environments and lead discussions with senior leadership on architecture trade-offs and risk management.

Key job responsibilities
Research and analyze technical operational and financial details to understand customer business drivers key dependencies and performance indicators representing this perspective in strategic discussions.
Design cloud architecture solutions that meet infrastructure and application requirements while applying the AWS Well-Architected Framework pillars to optimize reliability security performance and cost.
Provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices proactively keeping AWS environments operationally healthy and resilient
Craft and execute strategies to drive customer adoption of AWS services balancing trade-offs and solving difficult technical challenges in partnership with engineering and service teams.
Deliver executive-level presentations and technical briefings that effectively communicate architecture recommendations risk management approaches and strategic cloud adoption patterns.

A day in the life
The close relationships you develop with your customers will allow you to understand their business and operational needs as well as their technical challenges enabling you to help them achieve the greatest value from AWS. Youll engage with cross-functional teams to see customer issues through to resolution while spending most of your time working proactively on strategic initiatives. Your days will include executive briefings architecture reviews and collaborative sessions where you translate complex technical concepts into actionable guidance that aligns with business objectives.

About the team
Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 4 years of design/implementation/operations/consulting with distributed applications experience
- 4 years of technical engineering experience

- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environment as a technical lead

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Dallas - 153600.00 - 207800.00 USD annually