Sr. Systems TPM, B2B Service Delivery

Amazon Leo is Amazons low Earth orbit satellite network. Our mission is to deliver fast reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses schools hospitals and government agencies Amazon Leo will serve communities and organizations operating in places without dependable internet access.

Amazon Leo is building the worlds most advanced satellite broadband network to deliver fast affordable connectivity to underserved communities and enterprise customers around the globe. Global Enterprise Services (GES) is the customer-facing organization that ensures enterprise customers realize the full value of Amazon Leos connectivity solutions. The B2B Service Delivery (SD) team in Amazon Leo connects the business to Product Engineering and Operations supplying direct customer context and ensuring the services reach customers in a form they can consume trust and scale. Additionally the B2B-SD team includes Customer Delivery Engineers (CDEs) that support customer-facing integrations and perform end-to-end system validation with customers either as included service or paid engagements.

As a Senior Technical Program Manager (TPM) for SD you will work with sector and expansion TPMs to scale the teams operations in the different verticals. You will also work with CDEs developing system integration best practices processes and tools to ensure solution deployment can be documented automated and scaled globally to support Proof of Concepts tests and on-site and remote integration activities with customers. This role prioritizes strong technical judgment and program leadership over deep connectivity or satellite domain expertise. You will manage the rhythm of business architect operational platforms for expansion and automation design scalable systems and processes and drive cross-functional alignment ensuring the SD team delivers well-informed customer insight to business and technical stakeholders across North America EMEA and APJ. Your influence comes through operational excellence data clarity and process design that enables the team to do their best work.

Key job responsibilities
Operational Rhythm & Program Governance
Own the SD teams operating cadence: internal and external reporting assignment governance weekly/monthly business reviews and escalation tracking
Design and run mechanisms that give SD leadership and team members real-time visibility into program health status and team resource allocation
Track commitments and deliverables across the SD team and cross-functional partners; surface blockers proactively manage risks and drive resolution
Architect reporting solutions that account for complex business targets and workflow automation
Design and produce leadership-ready artifacts: weekly business review decks portfolio summaries coverage maps dashboards and regional breakdowns
Identify data gaps and drive resolution with systems teams or through engineered operational workarounds

Process Engineering & Scalability
Document and continuously improve SD operational processes: cross-functional workflows CDE assignment criteria escalation paths and team communication norms
Define and maintain service-level expectations for internal handoffs between global partner teams
Identify automation opportunities and implement within existing tooling
Design processes with scale as the primary constraint anticipating volume growth and building for the next order of magnitude

Cross-Functional Coordination
Serve as the primary operational interface between GES Customer Delivery (CD) and global Business Development leadership across all regions
Coordinate with Product and CD on scope boundaries and customer transitions
Drive clarity on roles responsibilities and handoff points as new customer segments and geographies come online
Represent SD operations in broader GES planning and review forums


A day in the life
You will support regional CD and SD teams across the Americas Europe and APJ. As part of the larger SD organization you will track the needs of CDEs and TPMs assigned to specific sectors and synthesize those inputs into consolidated reporting for leadership. A typical day includes supporting CDEs on paid integration engagements aligning with Product stakeholders on readiness status and working with sector-specific TPMs preparing launch risk updates for leadership. Amazon Leo moves fast and operates globally; the right person for this role builds structure where none exists and pairs technical depth with disciplined program execution.

About the team
The SD team bridges Product Engineering and Operations with direct customer context acting as the voice of the customer inside Amazon Leo. SD surfaces field gaps integration friction and deployment-scale issues that shape engineering priorities. The team builds and executes customer beta programs serving as the technical lead for execution troubleshooting and scaling. SD also leads B2B Professional Services an expert delivery practice pairing Leo platform experts with AWS Professional Services and certified partners to execute customer deployments at scale. As a TPM you will work across Product Engineering Customer Delivery and Customer Care to translate the teams technical breadth into a consistent delivery experience.

Export Control Requirement: Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.

- Bachelors degree in engineering computer science or equivalent
- 5 years of technical product or program management experience
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- 3 years of integration testing and automation experience
- Experience leading highly technical programs involving infrastructure complex systems systems engineering

- Experience working with large global teams
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- 1 years of leading development of applications backed by AWS services or using other cloud based technologies and services experience
- Experience in networking cloud or connectivity infrastructure
- Background in customer success professional services or post-sales operations
- AI tool proficiency

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 148700.00 - 201200.00 USD annually