Sr Systems Administrator

Position Summary

Natera is looking for a Sr Systems Administratorto be the on-site go-to person for IT Infrastructure and Employee Care at our Boulder office. Youll be the person who keeps day-to-day operations running smoothly while serving as a local extension of our centralized IT Employee Care and Infrastructure team. This is a hands-on role that will own end-user support site infrastructure networking and equipment connectivity for a site with roughly 2575 people. Youll partner closely with our central IT group on configurations standards security and larger projects. As the senior on-site IT resource youll operate a level above the day-to-day ticket queue owning Level 23 escalations and acting as the local point of engagement and operational support for business and lab operations.

PRIMARY RESPONSIBILITIES:

Escalation & Employee Care

• Own Level 23 escalations for the site serving as the senior technical resource for complex issues beyond the L1 ticket queue.
• Provision image deploy and maintain laptops desktops and workstations.
• Support and troubleshoot printers peripherals conference room / AV systems and other office hardware.
• Onboard and offboard local employees including account device and access setup in coordination with central IT.
• Engage off-hours support for site-critical issues and provide an on-site escalation backstop.

Infrastructure networking & connectivity

• Help support site networking alongside the Network Operations Team.
• Act as remote hands to help troubleshoot switches firewalls Wi-Fi and internet connections.
• Manage connectivity for lab and specialized equipment ensuring instruments and workstations stay reliably connected to the network.
• Monitor site infrastructure and proactively address issues before they impact the team.

Site operations & leadership

• Act as the on-site resource for infrastructure and employee care operations.
• Partner with the centralized IT team to roll out standards tools security practices and projects locally.
• Manage local hardware inventory procurement requests and vendor relationships including outsourced services
• Manage building access utilities environmental safety and local regulatory compliance.
• Document local systems processes and runbooks.

QUALIFICATIONS:

• 7 years in IT support / operations with demonstrated growth from service desk to infrastructure and systems work.
• Strong end-user support skills paired with solid infrastructure fundamentals.
• Working knowledge of networking fundamentals: switches firewalls Wi-Fi DNS/DHCP VPNs and ISP coordination.
• Experience deploying and managing endpoints (laptops desktops workstations) and associated tooling (MDM/imaging).
• Hands-on experience supporting enterprise systems such as Google Workspace Zoom and Atlassian. Familiarity with other enterprise business SaaS applications a plus
• Experience owning Level 23 escalations and acting as a senior point of resolution above a first-line support queue.
• Experience coordinating with offshore managed or outsourced support teams across time zones.
• Self-directed and dependable able to run a site independently while staying aligned with a central team.
• Clear communicator who can support both technical and non-technical colleagues.
• Experience in healthcare life sciences or other regulated industries preferred
• Strategic and execution-oriented; able to think globally while acting locally.
• Comfortable in both leadership and hands-on operational roles.
• Excellent interpersonal skills for engaging internal stakeholders external vendors and customers.
• Pragmatic resourceful and able to thrive in an entrepreneurial environment.

NICE TO HAVE:

• Experience supporting lab scientific or specialized equipment connectivity.
• Server storage or virtualization administration experience.
• Exposure to security/compliance practices (endpoint security access management).
• Prior experience as a site lead.
• Relevant certifications (e.g. Google Workspace Admin CompTIA Network/Security networking vendor certs).

OUR OPPORTUNITY

Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology womens health and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer healthier lives.

The Natera team consists of highly dedicated statisticians geneticists doctors laboratory scientists business professionals software engineers and many other professionals from world-class institutions who care deeply for our work and each other. When you join Natera youll work hard and grow quickly. Working alongside the elite of the industry youll be stretched and challenged and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical dental vision life and disability plans for eligible employees and their dependents. Additionally Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave 401k benefits commuter benefits and much more. We also offer a generous employee referral program!

For more information visit .

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment and welcome people of different backgrounds experiences abilities and perspectives. Inclusive collaboration benefits our employees our community and our patients and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply and will be considered without regard to race color religion gender gender identity or expression sexual orientation national origin genetics age veteran status disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories consistent with applicable laws.

If you are based in California we encourage you to read this important information for California residents.

Link: be advised that Natera will reach out to candidates with a @ domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page