Sr. Sales Executive – AWS

As a Sr. Sales Executive for TTEC Digital working remotely youll drive new-logo growth through the sale of Amazon Connect as well as conversational and agentic AI professional and managed services. Youll help enterprise organizations transform customer engagement by combining AI cloud data CX strategy and technology.

What Youll Be Doing

Youll own the full sales cycle focused on identifying penetrating and winning net-new enterprise customers. Youll target organizations looking to modernize their contact centers transform customer service improve self-service and leverage AI to automate and enhance customer interactions.

Youll sell the business value of Amazon Connect and AWS AI capabilitiesincluding Amazon Q in Connect and AI agentscombined with TTEC Digitals consulting technology data AI and implementation expertise. AWSs current Connect capabilities support AI-powered self-service real-time agent assistance conversational analytics knowledge-driven responses and AI agents that can take actions to resolve customer needs.

Key Areas of Focus Include:

• Identify target penetrate and close net-new enterprise accounts.
• Pipeline creation: Personally generate pipeline through outbound prospecting executive outreach account mapping partners events and referrals.
• Amazon Connect & Conversational AI Selling: Position Amazon Connect Amazon Q in Connect Connect AI agents and AWS AI to drive contact center modernization customer service transformation AI-powered self-service agent assistance automation and digital CX.
• Build relationships with senior leaders across CX Customer Service Contact Center Technology Digital Data & AI and Operations.
• Uncover business challenges and build compelling cases around CX cost reduction automation revenue growth and transformation.
• Partner with TTEC Digital solution architects consultants and delivery leaders to develop differentiated solutions.
• Orchestrate internal and customer stakeholders through complex transformation sales cycles.
• Differentiate TTEC Digital against CX CCaaS AI cloud and services competitors.
• Achieve new-logo targets while maintaining accurate pipeline opportunity strategies close plans and forecasts.

During a Typical Day Youll

• Research and prioritize net-new commercial and enterprise accounts with contact center CX cloud or AI transformation potential.
• Develop account-entry strategies and identify whitespace buying centers influencers champions and economic buyers.
• Prospect directly into senior executives and create opportunities where no existing TTEC relationship exists.
• Conduct executive discovery to uncover business challenges transformation initiatives technology environments and priorities.
• Create demand around Amazon Connect conversational AI agentic AI and customer-service automation.
• Position TTEC Digital as the transformation partner combining AWS technology with strategy consulting data AI implementation and managed services.
• Develop business cases demonstrating outcomes such as improved self-service reduced cost-to-serve increased agent productivity and improved CX.
• Partner with solution architects and AWS experts on demonstrations proposals solution designs business cases and executive presentations.
• Aggressively advance opportunities from qualification through solution development negotiation and close.
• Maintain a healthy self-generated new-logo pipeline and accurate forecast.
• Monitor competitors and market developments to refine account and territory strategies.

• 5 years of enterprise technology cloud SaaS CCaaS CX AI or professional services sales experience.
• Proven new-logo hunter with a track record of personally originating and closing enterprise customers.
• Consistent achievement or overachievement of aggressive sales quotas.
• Demonstrated ability to self-generate pipeline rather than rely primarily on inbound existing accounts or partners.
• Success selling complex six- and seven-figure technology transformation solutions.
• Experience selling into Contact Center CX Digital Technology Data & AI or Operations.
• Experience selling Amazon Connect AWS CCaaS conversational AI contact center technology cloud transformation or adjacent solutions.
• Ability to create demand for customers who may not yet be evaluating.
• Ability to establish credibility with senior business and technology leaders.
• Proven consultative and value-selling skills.
• Ability to independently develop territory account and opportunity strategies.
• Competitive selling negotiation communication and closing skills.