Sr. Project Manager, Sales Operations & Controls

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

We areseekinga dedicated and experienced Sr.ProgramManager to join theSalesOperations team. This role leads initiativeswith afocus on Transaction Operations Order Operations Title Operations sales systems and backend operational improvements that directlyimpactcustomer experience from order placement through delivery and post-sale documentation. The role partners closely with Sales Operations IT Product Management Legal Tax and operational subject matter experts to improve process efficiency resolve production issues validate system releases and ensure incentives fees taxes and customer-facing agreement documents are accurate and launch-ready.

Key Responsibilities

• Lead Sales Operations projectsfrom intake through requirements solution design UAT stakeholder alignment deployment and post-launch communication.

• Own daily triage of ad hoc Salesforce CFS and sales operations system issues by monitoring production behavior investigating root causes creating solution tickets partnering with IT and drivingtimelyreleases.

• Identifyandeliminatemanual workflows inefficiencies and process gaps across Transaction Operations Order OperationsandTitle Operations.

• Develop andmaintainanalytics reporting dashboards and operating mechanisms that provide visibility into open tickets completed work production issues UAT status and project progress.

• Maintain vehicle salesfeediscount and incentive databases; execute monthly and ad hoc incentive updates;validateincentive accuracy across systems; and troubleshoot production incentive issues.

• Coordinate cross-functional implementation of new fees discounts incentives and sales programs ensuring system readiness andaccuratelaunch execution.

• Lead User Acceptance Testing for Sales Operations including test script creation validation release sign-off defect follow-up and stakeholder communication.

• Own andmaintainOrder Agreement and Purchase Agreement document templates and related repositories including version control template updates approval coordination and release readiness.

• Partner with Legal and technical teams to enhance vehicle sales document templates andmaintaincentralized document repositories for agreement packets andDocuSigntemplates.

• Ensuretax and fee calculation accuracy across applicable U.S. and Canadian workflows byvalidatinglogic maintaining CFS configurations managing the TOPS Lease Calculator and partnering with IT Tax LFS and external vendors on issue resolution.

• Review and triage contract discrepancies and contract modification requests including transportation fee removal tax validation and other fee adjustments.

• Maintain and enhance knowledge bases SOPs policy documentation personnel maps and process documentation for Transaction Operations and related Sales Operations workflows.

• Provide operational support for ad hoc business initiatives intake requests executive updates and cross-functional project communications.

• Identifydiscrepancies bottlenecks and control gaps then recommendprocess system or reporting improvements to increase operational efficiency and reduce downstream customer or field impact.

• Provide clear project status updates to internal and external stakeholders including risks blockers decisions needed and launch readiness.

• Tax and fee calculations areaccuratein CFS and Salesforce systems.

Qualifications

• 5 years of experience in automotive operations transactional order management sales operations systems operations ora relatedproject/program management function.

• Strong understanding of vehicle sales transaction operations order operations DMV/contract workflows and registration/title-related processes.

• Experience triaging production system issues translating business needs into technical requirements partnering with IT or product teams and validating releases through UAT.

• Strong analytical and data-driven problem-solving skills with comfort using dashboards reporting and operational metrics to manage priorities.

• Experiencemaintainingor validating incentives fees discounts tax logic lease calculators agreement templates and/or customer-facing sales documents.

• Ability to partner cross-functionally with Legal Tax Sales Operations Sales/Delivery Sales Communications IT and operational SMEs to deliver major initiatives.

• Comfort presenting recommendations risks tradeoffs and project status to senior stakeholders and cross-functional leadership.

• Advanced Microsoft Excel and PowerPoint skills; familiarity with Salesforce CFS or comparable sales systems Jira-style issue tracking document repositories and template management tools preferred.

• Excellent written communication skills with the ability to develop SOPs release updates stakeholder communications and executive-ready project summaries.

• Exceptional organizational skills attention to detail self-starter mentality and comfort navigating ambiguity in a high-energy fast-paced environment.