Sr. Project Manager Digital Support (ASO)

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary Customer Systems and Support team within ASO is responsible for partnering cross functionally to deliver scalable efficient and customer-centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey spanning Voice/Chat systems Payments Customer Care Delivery Fulfillment and many other Digital Programs.

Were looking for an exceptional Senior Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a project manager and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center this role you will traverse an array of project/program management skills (ex. business analytics process mapping and optimization business and technical requirement creation influencing solution architecture evaluating solutions through testing leading others through change) to deliver new features and capabilities for ASO. u2028nn- Be the voice of their body of work. Communicate effectively and transparently across all levels of leadership within the organization and drive discussions proactively when additional attention and focus is required.n- Build strong relationships with partner teams both inside and outside of the organization and use these strengths to positively influence the direction of their portfolio.n- Understand complex system landscapes and offer technical suggestions to engineering teams.n- Influence and shape system architecture and integration strategies and platform design.n- Strive for operational excellence by incorporating Apples standard methodologies for Project Management to ensure consistent delivery of quality business solutions.n- Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you.n- Contribute to an inclusive environment through respecting each others differences and having the curiosity to learn.

Lead end-to-end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines on behalf of the Retail Online organization and partner all phases of projectsincluding: project scope definition resource forecasting and allocation as-is and to-be process mapping business requirement documentation technical requirement creation project timeline creation project documentation project communications (status risks scope changes etc.) change management user/integration/production testing project cutover/go-lives retrospectives and with business and technology teams ensuring project objectives are being met scope is continuously understood by all relevant parties and that the technical solutions being implemented are as simple as possible yet lasting in project-centric discussions and deep-dives with team members from diverse business and technical backgrounds and roles and use these discussions to focus efforts on the objectives of their defined body of work.

7 years of professional experience working within a product project or program management experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications order maintenance tools workforce management applications telephony/chat systems and infrastructure).nDemonstrated ability to influence at all levels of an organization whether with a peer or senior/executive level degree in a technical field or 11 years of professional experience in a directly relatable role.

Experience working in a hands-on role with total ownership for driving initiatives in their portfolio. Demonstrated experience should include being an interface role between business and technical a technical and analytical problem solver stitches between their work and the broader strategy and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting ability to understand and explain complex business processes systems and tools with a keen focus on upstream/downstream worked within a global organization where work may include a mix of regional or global familiarity and has used both Waterfall and Agile project management methodologies in their prior work and proficiency with SAP (S4 HANA) awareness of AI application within a contact center environment knowledge of Genesys routing solutions order to cash processes etc. are differentiating and desirable skillsets. nPMP or Certified Scrum Master.