Sr. Program Manager, SSD Ops Integration

Do you want to work hard have fun and make history If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon but also the entire industry.

About the Role

We are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazons Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations science tech and customer experience driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time meet operational performance targets and deliver measurable customer value. This is a high-visibility role that requires comfort operating in ambiguity managing cross-functional dependencies and translating operational complexity into clear execution plans.


Key job responsibilities
- Drive site-level launch execution for new customer delivery offerings managing readiness milestones stakeholder alignment and go/no-go decisions for new site activations
- Own and maintain program-level trackers for operational performance cost glidepaths and recovery timelines across pilot and expansion sites
- Coordinate cross-functional dependencies across fulfillment delivery science and tech teams to ensure launch sequencing aligns with capability deployment timelines
- Manage the operational readiness process for new site launches including labor planning capacity assessments and process validation
- Develop and maintain mechanisms (WBRs launch retrospectives escalation paths) to surface risks early and drive resolution across teams
- Support leadership reviews by preparing data-driven narratives on pilot performance cost economics and expansion readiness
- Track and report on customer experience metrics including adoption rates delivery speed and customer satisfaction signals across new offerings

A day in the life
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 66800.00 - 116800.00 USD annually