Sr. Program Manager Seller Experience (Remote)

Who is Trace3

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine California. We employ more than 1200 people all over the United States. Our major field office locations include Denver Indianapolis Grand Rapids Lexington Los Angeles Louisville Texas San Francisco.

Ready to discover the possibilities that live in technology

Come Join Us!

Street-Smart-Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the big picture. We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice -The Stuff it takes to be a Needle Mover

We get things done and drive results. We lead without a title empowering others through a can-do attitude. We look forward to the goal mentallymapping outevery checkpoint on the pathway to success and visualizing what the final destination looks and feels like.

Teamwork -Humble Hungry and Smart

We are humble individuals who understand how our job impacts the companys mission. We treat others with respect admit mistakes give credit where its due and demonstrate transparency. We bring the weather by exhibiting positive leadership and solution-focused thinking. We hug people in their trials struggles and failures not just their success. We appreciate the individuality of the people around us.

ABOUT THE ROLE:

The Sr. Program Manager Seller Experience owns the end-to-end experience of Trace3s sellers and leads the systematic removal of friction across the sales process. This role is responsible for building and managing a seller listening program that identifies productivity barriers translating insights into prioritized process and technology improvements and driving those initiatives from analysis and design through documentation training adoption and measurable business impact.

Sellers are the customers of this function. Through direct observation feedback and data analysis this leader will develop productivity benchmarks establish operational health metrics and oversee the intake process for seller-related tools systems and process enhancement requests across Revenue Operations.

In partnership with HR IT and Revenue leaders this role will also own new seller ramp acceleration change management and adoption strategies for all Revenue Operations initiatives. Success is measured not only by what is delivered but by seller adoption productivity gains and improvements in sales performance. Adoption is how we define done.

WHAT YOULL DO:

Seller Listening Program

• Build and lead seller advisory board nominated by regional sales leaders and serve as the voice of the field within Revenue Operations.
• Gather and analyze seller feedback workflow observations and productivity data to identify barriers to selling effectiveness.
• Measure and monitor seller satisfaction and experience across regions segments and roles.
• Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives.

Process Improvement Documentation and Adoption

• Lead continuous improvement initiatives that streamline sales processes reduce administrative burden and improve seller productivity.
• Evaluate current-state processes identify inefficiencies and design scalable solutions that drive measurable business outcomes.
• Establish and maintain process documentation standards and governance practices across Revenue Operations.
• Drive successful rollout training and adoption of new processes tools and capabilities.
• Manage intake prioritization and roadmap planning for seller-facing process and technology improvements.

Measurement and Baselines

• Define and maintain key performance indicators related to seller productivity adoption effectiveness and experience.
• Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives.
• Measure and communicate realized business value including productivity gains process efficiencies and adoption outcomes.
• Partner with leadership to identify trends risks and opportunities that improve sales execution.

Onboarding Ramp and Certification

• Partner with POH Sales Leadership and IT to continuously improve the new seller onboarding and ramp experience.
• Develop frameworks measurements and programs that accelerate time-to-productivity for new sellers.
• Support role-based enablement certification and readiness programs aligned with sales motions and business objectives.
• Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback.

Change Management

• Lead change management efforts for Revenue Operations initiatives ensuring successful adoption and sustained behavioral change.
• Develop communication training and reinforcement strategies that maximize seller engagement and utilization.
• Serve as a seller advocate in cross-functional decision making ensuring seller productivity and experience are considered in prioritization and trade-off discussions.
• Establish adoption measures and accountability mechanisms to validate success and business impact.

Cross-Functional Leadership

• Partner closely with Sales Leadership HR Marketing IT Finance Customer Experience and Transformation teams to deliver seller-focused solutions.
• Build alignment across stakeholder groups and influence outcomes without direct authority.
• Lead through collaboration data-driven decision making and a customer-first mindset with sellers as the primary customer.

QUALIFICATIONS & INTERESTS:

• Bachelors degree required; advanced degree preferred.
• 7 years of experience in Sales Operations Revenue Operations Business Operations Process Improvement Sales Enablement or a related function including at least 3 years leading enterprise programs from strategy through execution.
• Demonstrated expertise in process improvement methodologies with Lean Six Sigma (Yellow Belt or higher) or comparable training and experience strongly preferred.
• Experience building and operating customer employee or seller experience programs including structured feedback and listening mechanisms.
• Proven track record leading process improvement initiatives from discovery and analysis through implementation documentation training change management and measurable adoption.
• Experience designing and managing structured feedback programs such as advisory boards seller councils surveys voice-of-the-customer programs workflow observations or similar mechanisms.
• Strong analytical and quantitative skills including the ability to establish performance baselines define success metrics and communicate insights to executive stakeholders.
• Experience working with CRM ERP sales enablement and related business systems with a strong understanding of seller workflows and revenue processes.
• Experience partnering cross-functionally with Sales People Operations IT Marketing Finance and other business functions to drive organizational change.
• Experience supporting onboarding training certification adoption or enablement programs that improve employee productivity and performance.
• Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority.
• Strong executive presence and exceptional written verbal and presentation skills including experience presenting recommendations and results to senior leadership.
• Highly organized with the ability to manage multiple priorities and drive results in a fast-paced evolving environment.

The Perks

• Comprehensive medical dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match 529 College Savings Plan Health Savings Account Life Insurance and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3s DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership character and passion in all that we do.

Were committed to fostering an inclusive workplace where everyone feels respected valued and empowered to grow. We recognize that embracing diversity drives innovation improves outcomes fosters collaboration boosts teammate satisfaction and builds a more inclusive culture.

As an equal opportunity employer Trace3 bases all employment decisions based on individual qualifications merit and business requirements. We do not engage in discrimination on the basis of race color religion sex (including gender identity sexual orientation and pregnancy) national origin age (40 or older) disability genetic information or any other characteristic protected by federal state or local law.

Any demographic information provided is strictly voluntary kept confidential in accordance with Equal Employment Opportunity (EEO) regulations and will not be used in employment decisions including hiring promotions or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview please email.

***To all recruitment agencies:Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.