Sr. Program Manager, Mission Advancement

Since our founding in 1924 weve cut cardiovascular disease deaths in half but there is still so much more to do. To overcome todays biggest health challenges and accelerate this progress we need passionate individuals like you. Join our movement be part of the progress and help ensure a healthier future for all. You matter and so does the impact you can make with us.

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The American Heart Association has an excellent opportunity for a Senior Program Manager Mission Advancement Operations.

This position can be home-based.

Mission Advancement is a 100 person department accountable for outright and deferred major and principal gift revenue development from individuals as well as for foundation giving and government funding. Mission Advancement Operations provides the strategies programs processes systems and workforce capabilities that enable the department to achieve its annual goals and advance its long-term transformation. Mission Advancement revenue has doubled during the past five years through the combined strength of donor- and volunteer-facing teams and strategically designed operational infrastructure. We intend to build on this trajectory through integrated processes and systems workforce development and emerging technologies that strengthen future capabilities.

Mission Advancement Operations provides revenue-generation infrastructure and business operations services. Revenue-generation infrastructure includes individual and foundation prospect research portfolio management lead-generation and content marketing communications donor and professional advisor engagement operation of the American Heart Association Professional Advisor Network proposal development and resource management. Business operations services include budget management talent development and training performance management gift processing reporting and compliance submissions. The division also manages a robust technology portfolio comprising an average of 1015 active projects across these service areas.

Reporting to the National Vice President Development Operations the Senior Program Manager Mission Advancement Operations leads planning implementation and performance reporting for a broad portfolio of operational and transformation priorities. The role provides the structure coordination and execution discipline needed to advance work across the full scope of Mission Advancement Operations and to communicate progress outcomes and return on investment.

This position translates operational vision priorities and assignments into structured implementation plans delivery and measurable results. While project management and communication are critical strengths of the individual in the position this is a delivery role responsible not only for planning and coordinating but also for getting work done.

The position may supervise up to one staff member and is accountable for establishing the program management structure and execution discipline required to advance the operational and transformation portfolio.

Advance Operational Excellence

• Translate operational vision and priorities into clear and actionable program plans workstreams milestones ownership dependencies and success measures.
• Develop and manage the portfolio of Mission Advancement Operations goals and projects. Maintain visibility into progress risks decisions outcomes and staff contributions across the portfolio; elevate matters requiring National Vice President action or direction; and drive timely decision-making and follow-through.
• Lead cross-functional planning and implementation for annual and multi-year operational priorities in partnership with the National Vice President Operations Leadership Team and other stakeholders. Facilitate planning and solution development establish roadmaps and project plans clarify participant roles maintain action-item accountability monitor progress and recommend corrective action when needed.
• Ensure completed projects and initiatives transition successfully to operational owners with appropriate documentation controls and sustainment plans.

Advance Operational Technology and Transformation

• Manage day-to-day delivery across the technology project portfolio. Coordinate follow-up with Business Technology implementers monitor milestones and dependencies resolve execution barriers and provide the National Vice President with clear updates on progress exceptions decisions and escalation needs.
• Work closely with the VP and operations leadership colleagues to implement the ELEVATE vision for technology-enabled transformation.
• Ensure the identification documentation and establishment of the semantic layer needed for future transformative technology projects across Mission Advancement.
• Establish and maintain Mission Advancement agent register
• Coordinate approved artificial intelligence automation Copilot and agent-enabled initiatives including support for engagement related to workforce upskilling.

Workforce Effectiveness and Change Enablement

• Manage the Mission Advancement onboarding and offboarding process and resources including the strategic content development of role-specific plan templates development and maintenance of Mission Advancement subject matter expert presentations coordination with national HR onboarding and engagement/notification of stakeholders.
• Project manage the implementation of prioritized improvements arising from employee engagement surveys and other department feedback.
• Plan and oversee Mission Advancement department meetings and Operations Division meetings. Develop agendas with leadership input; coordinate presentations executive talking points production and stakeholder readiness; and ensure decisions and follow-up actions are documented and advanced.
• Prepare for and oversee production of the annual Mission Advancement Awards Operations Division awards and related processes and materials.
• Coordinate approved professional development initiatives for Mission Advancement including implementation planning stakeholder communication participation support and progress tracking as directed by the National Vice President.

Staff Supervision

• May supervise coach and develop up to one staff member.
• Establish clear priorities performance expectations development objectives and workload alignment.
• Delegate appropriate project coordination documentation reporting support meeting logistics and action tracking while maintaining accountability for timely high-quality delivery.
• Maintain an operating model that distinguishes senior program management responsibilities from project coordination support.

Division Performance Measurement

• Partner with the National Vice President and Operations leaders to establish a layered portfolio of key performance indicators across the divisions scope. Track and analyze results develop clear reports and infographics and validate data with workstream owners to ensure accurate timely and consistent reporting.
• Alert to opportunities recommendations for action and escalation points for the National Vice President.

• Bachelors degree or equivalent experience.
• Minimum five (5) years of management experience in the nonprofit setting to include project management program management campaign management and/or P&L responsibility.
• Experience leading complex cross-functional programs or projects from planning to execution to final reporting.
• Experience translating a senior leaders vision and priorities into implementation plans coordinated workstreams and measurable results.
• Experience applying project management operational improvement and change enablement practices.
• Demonstrated ability to establish structure clarify ownership manage dependencies drive accountability and advance work through completion.
• Experience developing and using KPIs project plans dashboards performance measures status reports and decision-support materials.
• Experience with strategic business development and management related to technology projects.
• Working knowledge of foundation giving major and legacy gift development and the infrastructure supporting this area of development operations.
• Strong analytical problem-solving facilitation stakeholder management and organizational skills.
• Excellent written and oral communication skills.
• Demonstrated ability to influence and coordinate work across teams in a hierarchical culture without relying on formal authority.
• Ability to manage multiple priorities and work with limited supervision.
• Proficiency in Microsoft Word Excel PowerPoint Outlook Teams GenAI project management and collaboration tools.
• Experience supervising coaching or directing the work of a staff member.
• Ability to travel up to 5% including occasional overnight travel.

Preferred Experience Skills and Training

• Direct experience and/or working knowledge of lead generation marketing prospect research proposal development and stewardship communications.
• Experience or working knowledge of the financial and estate planning advisory industry.
• Experience in a national nonprofit organization.
• Hands-on experience supporting operational transformation process automation artificial intelligence Copilot agent-enabled workflows CRM data or digital transformation initiatives.
• Experience coordinating onboarding offboarding professional development employee engagement or workforce activation programs.
• Experience measuring adoption efficiency quality improvement operational impact and benefit realization.
• Project management change management Lean Six Sigma or comparable certification or training.
• Change management frameworks and models.
• CFRE CAP or IPA Preferred.

The minimum salary to the midpoint of the range is $76800.00 to $100000.00. Pay is commensurate with experience; geographic differentials may apply to the pay range. The American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation Our goal is to ensure you have a competitive base salary. Thats why we regularly review the market value of jobs and make adjustments as needed.
  
  
• Performance and Recognition You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
  
  
• Benefits We offer a wide array of benefits including medical dental vision disability and life insurance along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being we also offer an employee assistance program employee wellness program and telemedicine and medical consultation.
  
  
• Professional Development You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Associations national online university with more than 100000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities or for potential future positions in the organization.

The American Heart Associations 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health by 2028 the Association will drive breakthroughs and implement proven solutions in science policy and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association American Stroke Association our mission is to be a relentless force for a world of longer healthier lives regardless of race ethnicity gender gender identity religion age language sexual orientation national origin and physical or cognitive abilities.

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