Sr. Program Manager, Data & AI GTM

Want to build the systems that get AWSs largest customers from AI idea to production faster Were looking for a Senior Program Manager to own the mechanisms that connect customers to expert AI builder teams and then turn what those teams deliver into reusable assets that help accelerate all AWS customers.

Youll operate at the center of a flywheel: customers come in with complex AI challenges you route them to the right expertise or solution those engagements produce proven patterns and customer signals and you package those learnings so the next customer doesnt need high-touch support at all. If you love designing systems that start hands-on and end self-service this role is for you.

Key job responsibilities
- Own intake triage and routing of customer Data & AI engagement requests across multiple builder teams (specialists professional services prototyping labs and partners)
- Define and enforce SLAs for triage assignment and delivery across all participating builder teams; report on adherence and escalate blockers
- Automate coordination workflows that today take days of back-and-forth reducing cycle time and removing dependency on individual heroics
- Work across geographies and organizations to keep the mechanism running smoothly and improving continuously
- Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths
- Capture engagement deliverables and package them into reusable architectures code and playbooks that customers can grab off the shelf to get to production
- Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers at the right moment in their journey
- Analyze engagement data to identify trends in customer needs builder team capacity and routing quality; use findings to inform GTM strategy and investment decisions

About the team
Our team drives the go-to-market strategy and execution for AWSs data and AI services working directly with field sellers and partners worldwide to help customers adopt and succeed. Youll collaborate with Technical Business Developers and Program Managers who each own different programs and domains; together you connect customers to the right expertise build reusable assets from successful engagements and design automation that makes the next customers path to production faster. Were charting the future of fully agentic channels that deliver assistance to customers at scale and our mission is to make it faster and easier for every customer to get from AI ambition to production workload.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 5 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 115600.00 - 160000.00 USD annually
USA CA San Diego - 115600.00 - 160000.00 USD annually
USA CA San Francisco - 127200.00 - 185000.00 USD annually
USA NY New York - 127200.00 - 185000.00 USD annually
USA TX Austin - 115600.00 - 160000.00 USD annually
USA WA Bellevue - 115600.00 - 160000.00 USD annually
USA WA Seattle - 115600.00 - 160000.00 USD annually