Sr Product Services Engineer
Job Location:
Saint Paul, MN - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Requisition ID: 97465
NextEra Analytics offers energy consulting services using industry-leading scientific analysis for planning siting forecasting and optimizing all forms of energy projects. Our optimization and analytics platforms integrate open-source technologies to leverage massive diverse sets of utility operating data. This enables rapid development of operational solutions. Applying expertise in advanced mathematics data and physical sciences we solve some of the hardest problems facing the energy industry.
Position Specific Description
We are seeking a Senior Product Services Engineer to provide Level 2 Technical Support to a growing suite of in-house products including optimization products used to monitor and operate energy assets as well as more traditional business services and operations. This senior role is the primary technical bridge between our customer-facing support teams; engineering; science and IT. You will respond to tickets emails and alerts; diagnose issues across APIs cloud infrastructure data flows and user-facing applications; and coordinate recovery through resolution. The primary focus of this role is Level 2 operational support facilitated by agentic tools though Level 1 Frontline support may sometimes be required. Participation in an on-call pager rotation is required. Key Responsibilities & Expectations 1. Customer Support & Incident Response 2. Customer Advocacy & Product Feedback 3. Change Release & Service Management 4. Reliability Security & Automation 5. Leadership & Culture
Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale high-profile projects and deadlines. They identify investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy with the ability to independently prioritize multiple tasks in a fast-paced environment.
- Go in-depth technically across multiple technologies including application network host/virtual machine and cloud environment resources as you actively seek solutions to business-critical customer environments
- Establish the root cause of errors and provide software and training solutions to improve customer experience
- Work with product owners to prioritize system enhancements and influence product roadmaps to meet customer needs
- Leverage advanced analytical and problem-solving skills to take on projects that drive process improvements and customer satisfaction
- Communicate technical issues to non-technical customers in a timely and accurate way via phone email or chat
- Performs other job-related duties as assigned
- High School Grad / GED
- Bachelors or Equivalent Experience
- Experience: 4 years
- Bachelors - Information Systems
- Masters Degree
The estimated base pay for this position is $103200.00to $154800.00per year. Starting pay will be based on several factors including but not limited to experience qualifications job-related and industry knowledge and skills and education/training.
NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.
Employee Group: Exempt
Employee Type:Full Time
Job Category: Engineering
Organization: NextEra Analytics Inc
Relocation Provided: Yes if applicable
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race color age national origin religion marital status sex sexual orientation gender identity gender expression genetics disability protected veteran status or any other basis prohibited by law.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals including accommodations related to compliance with conditional job offer requirements consistent with federal state and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation please send an e-mail to providing your name telephone number and the best time for us to reach you.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
Required Experience:
Senior IC
