Sr. PM, XL ROE

At Amazon Worldwide Returns & ReCommerce (WWR&R) we aspire to zero: zero cost of returns zero waste and zero defects.

We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program data and software engineering teams who together manage the lifecycle of returned and damaged products.

In this role you will work closely with product managers program managers software developers and operations stakeholders to improve the Customer Returns and ReCommerce tools. You will establish programs for our operations evaluation product suite to ensure the best associate and customer experience. You will be influential in forging cohesive business relationships between our product operations engineering ops support and business retail and FBA teams while designing scalable systematic solutions that improve our productivity recovery Associate experience Manager experience and customer experience. You will be responsible for identifying and driving short-term improvements through your team while building strategies that support our Reverse Logistics building of the future.

Amazon is Earths most customer-centric company and through WWR&R the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Key job responsibilities
- Own evaluation tools suite based enhancements specific to the AMXL business line
- Partnering with ReLo Operations Product business teams and Ops support teams to launch new programmatic initiatives that improve recovery while reducing concessions
- Identify Upstream Defects and partner with respective teams across PMO product tech & Ops for sustainable solution mechanisms
- Create mechanisms for continuous improvement for AMXL operations and raising the bar of excellence
- Develop dashboards and track success metrics

A day in the life
The Program Managers of the XL ReLo Ops Excellence team own scoping designing and implementing:
1) Operational capabilities to support new business needs
2) Operational processes to reduce cost through performance efficiencies
3) Standard Operating Procedures to ensure compliance quality and scalability
4) Field tools and dashboards to assist with execution of brilliant basic pillars
5) Shared projects with other WWR&R teams NCRC ReCommerce ROE Programs and Tech as cross functional stakeholders

About the team
The XL ReLo Ops Excellence team innovates across all aspects of ReLo operations to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the teams vision yet do not hamper a culture of implementing scrappy quick wins for pilots and continuous improvement. We win when Ops wins.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Phoenix - 115600.00 - 160000.00 USD annually
USA CA Perris - 115600.00 - 160000.00 USD annually
USA MI Romulus - 115600.00 - 160000.00 USD annually
USA NC Pineville - 115600.00 - 160000.00 USD annually
USA NJ Cranbury - 115600.00 - 160000.00 USD annually
USA TN Nashville - 104100.00 - 155400.00 USD annually
USA TX Dallas - 115600.00 - 160000.00 USD annually
USA WA Bellevue - 115600.00 - 160000.00 USD annually