Sr PM, Capacity Planning, Selling Partner Communities

We are seeking an experienced data-driven systems-oriented Capacity Manager to lead and optimize our end-to-end planning and throughput strategy. This role is responsible for defining and maintaining gearing ratios leading capacity forecasting efforts and driving cross-functional alignment to ensure operational scalability. The ideal candidate has a background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtain organizational buy-in at senior levels. You will be at the center of how work is balanced across the SPC org using your expertise to ensure that inputs across stakeholder teams and constraints are accurately reflected in planning models.

Key job responsibilities
Own the capacity planning process end-to-end from intake to execution readiness including weekly and quarterly headcount planning across multiple workstreams and geographies
Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
Define and maintain gearing ratios to align staffing and throughput capacity across dependent teams
Build and operationalize planning mechanisms to proactively address seasonality initiatives high-level policy changes and volume variability
Partner with stakeholders to model throughput scenarios and identify bottlenecks leveraging historical data and forecasted inputs
Develop and manage dashboards and reporting tools to monitor capacity utilization and SLA adherence
Lead regular capacity reviews with stakeholders identifying gaps between forecasted demand and available bandwidth
Drive continuous improvement initiatives to shorten planning SLAs and increase process automation
Collaborate with Finance and Program stakeholders to align labor and budget assumptions for near- and long-range planning


- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 115600.00 - 160000.00 USD annually