Sr Mgr, Interconnect Planning & Customer Services

Work Place Flexibility: Onsite

Legal Entity:Entergy Services LLC

Job Summary

The Senior Manager Transmission Customer Services Risk & Reliability provides strategic leadership for Entergys Transmission Customer Services organization and Transmission Risk & Reliability functions. The role leads customer engagement for Tier 1 industrial nuclear and specially designated transmissionserved customers while driving system reliability riskmitigation practices execution readiness and crossfunctional operational alignment across Power Delivery.

The leader ensures customer expectations transmission asset maintenance operating event reviews and riskmanagement processes are consistently applied to support safe reliable and customerfocused transmission service.

Leadership & Role Attributes

Change Agent & Customer Advocate

• Passionately customercentric and committed to advocating for customer needs.
• Leads with a mindset of continuous improvement and drives change that enhances service quality collaboration and customer outcomes.

CrossFunctional Aptitude

• Demonstrates interest and ability to work across many disciplines including technical areas commercial topics customer service planning operations asset management engineering and project delivery.
• Comfortable navigating complex organizational relationships and multifunctional processes.

Internal Process & Relationship Builder

• Understands how internal organizations work together and prioritizes building effective crossfunctional relationships.
• Works closely with key Entergy partners such as Asset Management Planning Operations Engineering Project Management & Construction and Operating Company leadership teams including Economic Development Industrial Accounts Distribution Operations and Large Power Services.

Customer Engagement & Communication Excellence

• Engages customers effectively demonstrating genuine interest in their business and service expectations.
• Clearly communicates and rolls up information to convey complex issues at a high level.
• Strong aptitude for performance monitoring commercial agreements customer advocacy and strategic communication.
• Understands the Entergy organization and how its teams work collectively to support customer needs.

Visible Leadership Presence

• Demonstrates strong executive presence with employees and customers.
• Asks probing questions drives accountability and moves the organization toward effective decisionmaking and action.

Knowledge Platform & Learning Aptitude

• Possesses a solid foundational knowledge platform with the ability and interest to learn deeper technical commercial and processrelated topics.
• Able to conceptualize issues understand rootcause drivers communicate complex subjects clearly and navigate enterprise processes to solve problems and support strategic initiatives.

Technical Knowledge Areas

• Relaying fundamentals
• Substation and line equipment
• Engineering standards
• Maintenance programs and reliability practices
• Root cause and corrective action processes
• Transmission planning strategies supporting customer service
• Regulatory and commercial frameworks associated with transmission service and related agreements

MINIMUM REQUIREMENTS:

Minimum Education:

• Bachelors degree Engineering required.
• Preferred: Electrical Engineering degree or MBA

Minimum Experience:

• Minimum of ten (10) years of progressively responsible experience in the utility industry.
• Managerial supervisory experience required as part of progressive responsibilities.
• Preferred: Experience with Transmission and MISO tariffs.

Minimum Knowledge Skills and Abilities:

• Excellent leadership skills to guide mentor and build an organization;
• Strong communicator both at tactical and strategic levels with experience discussing complex topics in a simple easy-to-understand way;
• Demonstrated teamwork skills and ability to execute projects in a matrix organization;
• Strong demonstrated writing and presentation skills.

Any Certifications Licenses etc.:

• None

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEO page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.