Sr. Manager, Technical Training

Primary Function of Position

The Senior Manager Technical Training reports to the Director Technical Learning & Capability Development and leads the execution and continuous improvement of technical training qualification and certification programs supporting manufacturing maintenance repair and overhaul (MRO) logistics and related technical operations.

This leader translates enterprise strategy governance competency standards and certification requirements into practical operating plans curricula delivery models and measurable workforce-readiness outcomes. The role is accountable for consistent onboarding qualification recertification assessment and training-record management.

The Senior Manager leads training managers supervisors trainers and technical learning professionals; establishes priorities resource plans performance expectations and development pathways; and aligns training capacity instructor readiness facilities equipment and learning systems with operational demand.

This leader partners with Manufacturing Engineering Quality Service Operations Supply Chain Planning Regulatory Affairs Human Resources NPI teams and business leaders to convert technical and process requirements into effective training. Data and performance metrics are used to improve time-to-qualification completion learning effectiveness productivity quality and audit readiness.

Essential Job Duties

• Lead the deployment and daily execution of technical training aligned with Operations priorities workforce plans quality requirements and enterprise standards.
• Convert strategy into annual and quarterly plans capacity models staffing schedules and readiness commitments for technicians material handlers and other technical roles.
• Standardize onboarding instructor qualification on-the-job training competency assessment certification recertification and skills-matrix processes.
• Lead and develop training managers supervisors trainers and specialists; set expectations build succession and strengthen instructional capability.
• Partner with subject-matter experts to translate NPI process changes work instructions quality requirements and technology changes into training before implementation.
• Own delivery quality LMS and certification records audit readiness metrics budgets vendors facilities equipment corrective actions and scalable blended or digital learning.

Qualifications :

Required Skills and Experience

• Bachelors degree in Business Engineering Operations Management Organizational Development Education Learning & Development Industrial Technology or a related discipline
• 10 years of experience in technical training workforce development learning programs manufacturing operations service operations engineering or related technical environments
• 3 years leading managers supervisors or multi-layer technical training teams supporting operational or technical workforces
• Demonstrated experience implementing operating and scaling technical training and workforce-readiness programs in complex environments
• Experience deploying competency frameworks certification programs qualification systems skills matrices and instructor-qualification processes
• Experience partnering with operations engineering quality regulatory and business leaders to translate technical requirements into effective learning solutions
• Experience administering or improving learning management systems (LMS) certification-tracking systems or workforce-development platforms

Nice to have:

• Strong understanding of adult-learning principles instructional design structured on-the-job training assessment methods and learning effectiveness
• Experience operating in regulated quality-driven or highly controlled environments with strong documentation and audit requirements
• Demonstrated ability to manage training capacity competing priorities operational changes and workforce readiness during growth or transformation
• Demonstrated ability to use data and metrics to improve time-to-qualification completion utilization effectiveness productivity and quality outcomes
• Strong program management people leadership resource planning problem-solving and change-management skills
• Excellent communication stakeholder management collaboration and influencing skills across technical and operational organizations
• Experience supporting manufacturing service operations logistics distribution healthcare medical device aerospace defense semiconductor or another highly technical industry
• Experience leading training readiness for New Product Introduction (NPI) technology transfer process implementation or operational-readiness initiatives
• Knowledge of regulated environments including FDA requirements ISO 13485 GMP or comparable quality systems
• Experience managing technical certification programs for manufacturing repair maintenance engineering warehouse or field-service organizations
• Lean manufacturing continuous improvement operational excellence or structured problem-solving experience
• Experience supporting multi-site or global technical training programs and standardization efforts
• Experience with digital learning simulation automation augmented work instructions or enterprise capability initiatives
• Hands-on exposure to manufacturing repair failure analysis warehouse operations supply chain or other technical work environments

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time