Sr. Manager, Professional Services , AWS Solutions

As part of the AWS Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

At Amazon Connect Decisions we are seeking a Sr. Manager Professional Services who can continue to drive our vision to transform every business with faster and smarter decisions through the worlds most trusted and adaptive intelligence.

As a Sr. Manager Professional Services you will partner with customers AWS Go to Market function and several other AWS teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts replenishment plans and production plans while continuously monitoring execution against plans and generating actionable insights while learning from user actions.

As a trusted customer advocate you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead providing real-time feedback on our existing teammates as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates. You should have a demonstrated ability to think strategically about business products and technical challenges and enjoy making meaningful contributions to long term customer success.



Key job responsibilities
- Serve as a leader for the Customer Success (CS) team and a key member of Amazon Connect Decisions leadership team

- Hire enable and develop an industry-leading team of CS advisors for Connect Decisions.

- Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.

- Educate customers on the value proposition of Decisions and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customers environment.

- Contribute to AWS internal and customer-facing publications such as white-papers and blogs as a means of scaling your knowledge.

- Act as a liaison between customers engineering teams and support to address customer needs.

About the team
ABOUT AWS:
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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Mentorship and Career Growth
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- 5 years of management of technical enterprise customer facing resources or equivalent experience
- 10 years of infrastructure architecture database architecture and networking experience
- Bachelors degree
- Experience architecting/operating solutions built on any cloud service provider like Azure AWS GCP OCI etc.

- Experience architecting migrating transforming or modernizing customer requirements to the cloud

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 201000.00 - 272000.00 USD annually
USA WA Seattle - 201000.00 - 272000.00 USD annually