Sr. Manager PM-T, Outbound Communications

We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications this role you will lead a team of Product Managers to drive the vision strategy and execution of our next-generation outbound messaging platform. You will be responsible for developing innovative solutions that enhance our ability to deliver personalized timely and relevant communications to millions of Amazon customers worldwide across multiple channels including email push notifications SMS and emerging technologies.

Key job responsibilities
- Lead the development and execution of the product roadmap for Amazons Outbound Communications platform aligning with business goals and customer needs.
- Manage a team of Product Managers providing mentorship guidance and career development.
- Collaborate with engineering teams to define technical requirements architecture and implementation strategies for new features and capabilities.
- Partner with data science teams to leverage AI/ML technologies for improving message personalization timing and relevance.
- Work cross-functionally with marketing design legal and business teams to ensure alignment and successful product delivery.
- Develop and track key performance metrics to measure the success of outbound communication initiatives and drive continuous improvement.
- Stay current with industry trends and emerging technologies in digital communications and customer engagement.
- Represent the Outbound Communications team in senior leadership meetings and drive strategic decisions.

A day in the life
If youre passionate about revolutionizing how businesses communicate with customers and want to lead a team at the forefront of innovation in outbound communications wed love to hear from you!

- Bachelors degree
- 8 years of product or program management product marketing business development or technology experience

- Experience selling AI/ML solutions
- Usage of generative AI tools to enhance workflow efficiency with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products workflows or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 197900.00 - 267800.00 USD annually