Sr. Manager, Marketing AI Capabilities

Lets do this. Lets change the this vital role reporting to the Director Marketing AI Capabilities you will serve as the day-to-day business product and transformation lead for the Marketing Command Center and related priority AI marketing capabilities. You will help execute Amgens Future of Marketing strategy by translating marketer and customer needs enterprise capabilities relevant external trends and innovation-pilot learnings into practical governed workflows product releases adoption plans and measurable outcomes.

Responsibilities include:

• Lead the day-to-day business product and delivery work for the Marketing Command Center translating the strategy into a prioritized roadmap user journeys requirements product backlog release plans pilot measures and adoption activities.
• Work with analysts marketers brand teams and commercial leaders to design role-aware Command Center and other tech-driven experiences that give each user the appropriate information context and action options. Ensure users can move from trusted insight to decision approval action and learning using shared data definitions evidence and governance standards.
• Translate Future of Marketing priorities into practical operating-model requirements including workflows decision rights human-review expectations approval pathways accountable ownership feedback loops and measures of marketer and customer value.
• Partner with Neural Nexus enterprise data and analytics teams Digital Technology and Innovation and other capability owners to incorporate governed data products analytics knowledge assets and AI-derived signals into marketing workflows.
• Support the evaluation and activation of AI partnerships and innovation pilots by coordinating business requirements user testing cross-functional readiness governance needs implementation dependencies and recommendations to scale optimize or stop a capability.
• Drive cross-functional delivery change readiness and adoption across Marketing Commercial Medical Legal/Regulatory Privacy Information Security Market Access Patient Services Technology agencies and vendors. Develop practical playbooks working sessions and feedback mechanisms and synthesize results risks dependencies and recommendations for senior stakeholders.

We are all different yet we all use our unique contributions to serve patients. The strategic and collaborative professional we seek is a business product and transformation leader with these qualifications.

Basic Qualifications:

• Doctorate degree OR Masters degree and 3 years of experience in marketing commercial strategy digital product management data and analytics or a related field OR Bachelors degree and 5 years of such experience OR Associates degree and 10 years of such experience OR High school diploma / GED and 12 years of such experience.
• Demonstrated experience leading complex cross-functional initiatives from problem definition through implementation adoption and performance measurement.
• Experience translating customer or business needs into product requirements roadmaps implementation plans or technology-enabled workflows.
• Working fluency in AI data and digital-product concepts sufficient to guide requirements assess feasibility and risk and partner credibly with technical experts.
• Ability to work effectively across marketing or commercial teams data and analytics technology and relevant governance functions.
• Strong communication facilitation prioritization and stakeholder-management skills with the ability to create clarity across interdependent workstreams.

Preferred Qualifications:

• Experience in pharmaceutical biotechnology healthcare or another highly regulated industry particularly in commercial marketing HCP engagement patient services market access or omnichannel customer experience.
• Experience launching or scaling AI generative AI machine learning predictive analytics next-best-action personalization content intelligence or decision-support capabilities.
• Experience with product delivery practices such as user research journey mapping Agile delivery product backlogs pilot design service design and adoption measurement.
• Familiarity with responsible-AI considerations including data provenance model limitations privacy security human review monitoring and auditability.
• Experience working with Medical Legal Regulatory Privacy Information Security Quality or other formal governance partners in a regulated environment.
• Experience managing external vendors or partners and driving adoption across distributed teams.

What you can expect of us

As we work to develop treatments that take care of others so we work to care for our teammates professional and personal growth and well-being.

Clear and disciplined strategic vision for the future that leverages superior-quality products operational excellence and top-shelf-talent.

Diverse and inclusive community of belonging where teammates are empowered to bring ideas to the table and act.

In addition to the base salary Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities including:

• Comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts.
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models including remote work arrangements where possible

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Application deadline

Amgens application deadline for this position is on 10/22 and we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range