Sr. Manager, Client Experience

The Sr. Manager Client Experience will have direct responsibility for managing client specialists and/or delivery coordinators on the Client Experience team. The Client Experience team will function as the primary communication and coordination conduit between our clients and a variety of Vestcom internal groups. The goal of the Sr. Manager Client Experience is to maintain the highest levels of service and ensure their immediate team is staffed trained and organized to support assigned clients efficiently and effectively as addition this position will be charged with implementing process improvements that will support the goals of better production support service and improved communication across the organization. Success in this position will be characterized by highly satisfied clients and team members.

Key Responsibilities:

• Manage and oversee associates responsible for resolving all client facing situations issues and service level agreement orders.

• Oversee and ensure reviews account planning project management issue coordination and day-to-day client communication activities are correct and complete.

• Oversee implementation of processes procedures and tools to increase the effectiveness of the team.

• Provide coaching mentoring ongoing training and career development to team members to raise skills and professionalism across the board.

• Serve as the primary escalation point person for client issue resolution satisfaction maintenance and internal operating or department teaming issues while ensuring full compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.

Qualifications :

Qualifications:

• Bachelors Degree in business marketing or a similar field is required.

• At least 5 years of management and/or business experience managing clients and employees preferably in a service or manufacturing environment required.

• Thorough understanding of project management and resource management required with preferred experience in the grocery drug and mass merchandise retail space.

• Excellent interpersonal written and verbal communication skills with a proven ability to effectively present information and respond to questions from groups of managers and clients.

• Proactive problem-solving time management and organizational skills with the ability to pay close attention to detail quickly earn trust and adapt flexibly to a fluctuating work environment.

Additional Information :

The salary range for this position is $109000 - $146000 / year.

The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting.

Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool.

Avery Dennison reserves the right to modify this information at any time subject to applicable law.

Equal Opportunity Employer:

Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other protected status.

Reasonable Accommodations Notice:

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Identity Verification Notice:

To maintain the integrity of our hiring process and protect our candidates from identity fraud we require video and/or in-person interviews. As part of this verification we may also ask you to take a brief photo. This image is used exclusively to ensure identity consistency and will be permanently deleted once the hiring process concludes.

Remote Work :

No

Employment Type :

Full-time