Sr. Manager, B2B Field Service Operations
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Job Summary
Position Summary
Headquartered in Plano Texas. Samsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innovation economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20000 people nationwide. By integrating our large portfolio of products services and AI technology were creating smarter sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co. Ltd.To learn more visit . For the latest news visit and Responsibilities
Role & Responsibilities
The Sr. Manager B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requires highest attention along with operations support to improve brand image. This has direct correlation to service reason for sale our products and gain customers loyalty.
- B2B Hotels TV proactive service project management
- CFA RCLL & Inspire service account/relationship management
- LFD/HTV/Monitors escalations team management
- Operation inventory stock monitoring forecasting and management
- Coordinated and mentor Control Tower agents on escalations as T1 support
- Customer Facing Support
- RSM support and Management
- VOC management for sales/customers
Minimum Qualifications:
- Bachelors Degree with 8 years of related experience
- Soft Skills and professionalism with internal and external stakeholders
- Service Operations knowledge
Skills and Qualifications
Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 12 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.
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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Required Experience:
Manager
