Sr Learning Designer, Data Center Learning New Hire Training

Are you an accomplished learning experience designer ready to shape the future of data center learning through human-centered design emerging technology and data-driven innovation across AWSs global Data Center Communities

Our Learning Experience Design team is seeking a Senior Learning Experience Designer who moves beyond traditional instructional design and leads collaborative design-thinking workshops to ideate and create class leading hybrid learning programs.

In this role you will act as a strategist technologist and empathetic designer partnering with cross-functional teams to build workforce development experiences that combine eLearning instructor-led training performance support mentoring coaching and communities of practice.

This position requires consistent collaboration with Senior Leaders in Data Center Operations and other teams to design and deliver impactful learning solutions. You will consult with technical subject-matter experts leverage AI and emerging technologies and apply data-driven iteration to produce learning experiences that drive measurable business outcomes.

We are looking for a professional who designs and delivers innovative learning solutions at scale. The ideal candidate will have proven mastery of instructional design models human-centered design & facilitation multimedia production and AI. You must be able to manage multiple complex projects simultaneously mentor fellow designers and drive the future development roadmap. The ideal candidate demonstrates ownership of outcomes thinks big about scalable solutions dives deep into learning science and operational challenges and maintains the highest standards while moving fast to meet business needs.


Key job responsibilities
Design develop and deploy training materials aligned to a blended learning strategy including web-based instructor-led training (ILT) remote ILT hands-on practical micro-learning and performance support.
Facilitate workshops and apply human-centered design principles (empathy mapping learner personas journey mapping and iterative prototyping) to create intuitive inclusive and engaging learning experiences.
Leverage generative and agentic AI for content creation personalization adaptive pathways and rapid prototyping while critically evaluating outputs for accuracy bias and ethical standards.
Produce polished multimedia learning assets: video scripting and editing compelling presentations infographics and interactive modules using industry-standard authoring tools (Articulate 360/Rise Adobe Creative Suite Camtasia Synthesia)
Use learning analytics engagement metrics completion rates performance data and ROI measurement to iterate on designs identify gaps optimize experiences and demonstrate business value.
Conduct needs analysis performance gap analysis and job-task analysis with stakeholders and SMEs to ensure solutions address real business problems.
Lead complex cross-functional projects with stakeholder management in matrixed environments mentoring junior designers and raising the quality bar for design standards.
Design for scalability and longevity: create modular evergreen learning architectures that adapt to evolving business needs across multiple geographies and languages.
Partner with cross-functional teams to solve business problems with a focus on understanding root causes and driving forward-looking learning solutions.
Communicate at all levels including senior leadership across Global Data Center Operations and Data Center Communities.


A day in the life
Your day may begin reviewing learning analytics dashboards and iterating on a recently launched module based on completion and performance data. Youll spend time in strategic discussions with senior leaders from Data Center Operations and Customer Success teams to understand emerging capability gaps and translate them into a learning roadmap. Mid-morning might find you facilitating a design thinking workshop with subject-matter experts empathy mapping the learner journey . After lunch youll prototype an adaptive learning experience leveraging AI-generated content critically evaluating outputs for accuracy and bias before handing off to production. Your afternoon could involve scripting a video walkthrough for a complex technical procedure reviewing a junior designers storyboard or collaborating with multimedia specialists on an immersive simulation. Throughout the day youre balancing strategic thinking with hands-on craftensuring that every learning experience you ship is measurable scalable inclusive and genuinely moves the needle on workforce capability.

About the team
AWS Data Center Learnings mission is to develop the best data center workforce on Earth. The organization is responsible for providing training certification and career development pathways to all new and existing AWS data center employees worldwide. Our team is constantly looking to optimize the experience and provide our operations teams with a work-ready workforce.

- 5 years of with Learning & Development and course facilitation experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience using eLearning development tools such as Articulate Storyline Rise Camtasia Adobe Photoshop Adobe Illustrator Adobe Premier Pro Vyond and Captivate and other video editing and graphic design software
- Experience in training performance management and coaching/mentoring
- Experience with predictive and preventative maintenance repair troubleshooting and diagnostics on material handling equipment (MHE) and automated conveyor systems
- Experience using data analytics to drive learning strategy and demonstrate business impact
- Bachelors degree or equivalent in Instructional Design Educational Technology Technical Training Design or a related field
- Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
- Experience working with Data & AI related technologies including but not limited to AI/ML GenAI Analytics Database and/or Storage

- Masters degree or equivalent in Education Instructional Design or a related field
- Experience mentoring trainers using data analytics for training effectiveness measurement and leading change management initiatives
- Experience in a data center or other critical environment or experience in data center engineering or operations
- Experience designing for accessibility and inclusivity
- 6 years of user experience designer interaction designer information architect or similar design-related role experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Herndon - 138300.00 - 187100.00 USD annually
USA WA Seattle - 138300.00 - 187100.00 USD annually