Sr Implementation Manager (Payments)

The Opportunity

Euna Payments is seeking an Sr Implementation Manager independently motivated and ready to make our high-functioning Implementation Team even better.

As a Sr Implementation Manager you will be our new customers primary contact overseeing the onboarding process from end-to-end. This is a multi-faceted set of responsibilities including requirements gathering configuration of our SaaS products to meet those requirements carrying out basic project management activities and ensuring a smooth transition from sales to adoption.

You will collaborate closely with cross-functional teams including sales product management customer success and technical support to deliver exceptional client experiences and drive customer satisfaction.

What Youll Do

• Own the client relationship and overall project health for the teams most complex or highest-priority implementations from kickoff through go-live.
• Keep Cloud Coach current daily: timelines health ratings client surveys TTFV and budget/on-time status.
• Lead weekly client status calls: send the agenda 24 hours ahead surface risks to scope or schedule document action items with clear owners and send follow-up notes within 24 hours.
• Own the setup and follow-up for technical calls: schedule them brief the TSS on agenda and context ahead of time and hold a short debrief afterward to update the timeline without sitting in on the technical deep dive yourself.
• Run weekly project check-ins with your TSS covering timeline budget ETCs and risks and post a weekly recap in the projects Teams channel.
• Coordinate with the Hardware team on kiosk/POS device ordering testing shipping and setup confirmation.
• Coordinate with Platform/Development on integration deadlines and prioritization and track engineering ticket progress and priority.
• Facilitate payment processor onboarding with the PaymentOps team including the processing application and related client questions.
  

What You Bring

• 5 years leading client implementations or projects ideally in payments govtech or SaaS professional services.
• A track record running several complex concurrent projects without losing track of details.
• Comfort being the primary client contact and driving schedule/risk conversations without needing to be in the technical weeds.
• Strong cross-functional coordination across engineering hardware PaymentOps support and CSM teams.
• Clear proactive communication: you state specific timelines flag blockers early and own risk rather than waiting to be asked.
• Experience mentoring or supporting less experienced teammates.
  

Nice-to-Have Qualifications

• Hands-on experience with bank file transmission (ACH ICL/check image exchange wire) or merchant processing (MIDs card/check/cash).
• Experience working with municipal or public sector clients.
• PMP or similar project management certification.

Location
This position will be hybrid with 3 days/week in our new Atlanta GA office. (Tuesday Wednesday & Thursday)

AI Mindset at Euna Solutions
We believe the future of work is human AI. At Euna Solutions we encourage our team members to leverage AI tools to enhance creativity efficiency and decision-making. Were looking for people who are curious about emerging technologies eager to experiment and committed to using AI responsibly to augment not replace their expertise.

If you enjoy exploring new ways to solve problems learning continuously and applying AI to make your work smarter and more impactful youll thrive here.

Life at Euna Solutions
Were a team of builders problem-solvers and public sector champions. Weve built a workplace around a straightforward idea: people do their best work when theyre trusted supported and not running on empty.

Heres what that actually looks like:

How we work
Were hybrid three days a week in our Oakville or Atlanta offices with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.

Eunafier Days
Twice a year you get an extra day tacked onto a long weekend. We think recharging is part of doing good work not a reward for it. Use it however you need.

Community is part of who we are
Our Engagement Committee finds meaningful ways to give back through time donations and shared expertise. Were invested in the places where our people actually live and work.

Philanthropy Time
We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community and we make time for it.

Real connection at scale
You wont know all 600 people and thats okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that so work doesnt feel isolating.

Room to grow
Whether youre going deep on AI building expertise in government tech or stepping into a bigger role we invest in your development through budget mentorship and real opportunity to move when youre ready.

About Euna Solutions
Euna Solutions is the leading provider of purpose-built cloud-based software designed to streamline procurement budgeting payments and grants management for public sector and government organizations. Eunas AI-powered features and intelligent automation help organizations make better-informed decisions ensure compliance empower collaboration and reduce administrative burden. Eunas full-cycle financial suite supports more than 3600 organizations across North America in building trust enabling transparency and driving positive community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector innovation. To learn more visit. Eunas privacy policy is availablehere.

Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and if youre excited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions please emailor call our office at 1.877.707.7755. Upon request appropriate accessible formats or arrangements will be provided as soon as practicable.

Required Experience:

Manager