Sr. Implementation Manager

Essential Job Functions

• Lead endâtoâend implementation delivery from contract award through goâlive Hypercare and transition to steadyâstate operations.
• Develop own and maintain implementation project plans schedules and deliverables coordinating resources across Operations Technology Sales Finance and external stakeholders.
• Ensure implementation strategies are executed consistently across all participating regions stations and operational teams.
• Identify assess and escalate risks related to scope operational readiness systems financial exposure and service performance; drive mitigation plans to resolution.
• Oversee the creation review and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer.
• Partner with Technology and Solution Engineering teams to validate integration scope reporting requirements and system readiness aligned with contractual commitments.
• Monitor implementation progress and performance through defined reporting mechanisms dashboards and project management tools; ensure accuracy and timeliness of updates.
• Serve as the primary point of accountability for implementation issues and escalations applying sound judgment to balance client expectations operational capability and commercial risk.
• Lead postâimplementation reviews including operational and financial performance assessments and contribute to continuous improvement initiatives.
• Maintain awareness of evolving tools systems and industry practices impacting implementation
• Perform other related duties as required.

Other Skills & Abilities

• Strong knowledge of transportation logistics or supply chain operations and operating models.
• Proven ability to manage complex multiâstakeholder projects with competing priorities.
• Strong analytical and problemâsolving skills with the ability to assess risk and recommend practical solutions.
• Excellent organizational planning and time management skills with a high degree of accuracy and attention to detail.
• Demonstrated ability to influence outcomes across matrixed teams without direct authority.
• Customerâfocused mindset with strong stakeholder management and communication skills.
• Ability to operate effectively under pressure and adapt to changing priorities.
• Proficiency with project management reporting and collaboration tools (e.g. Jira dashboards document repositories).
• Strong written and verbal communication skills including executiveâlevel communication.
• Ability to work effectively with diverse crossâfunctional and multicultural teams.

Education & Experience

• High School Diploma or GED required.
• Bachelors degree in Business Transportation Logistics Supply Chain Management or a related field preferred; or equivalent combination of education and experience.
• Minimum 5 years of relevant Ground Transportation experience in operations implementation project management or related disciplines.
• Demonstrated experience managing complex projects or client implementations.
• Prior leadership or crossâfunctional coordination experience preferred.
• Experience working with Domestic Ground Transportation Industries.

Physical Requirements

• Job requires the ability to use vision adjust focus and work on a standard computer screen.
• Job may require extended sitting or standing use of standard office equipment.
• Job will require presence at the assigned work location.
• This role may be performed remotely by candidates based anywhere in The US.
• Ability to travel domestically and internationally as required.

Certifications and Licenses

• PMP certification preferred.

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.

Required Experience:

Manager