Security Clearance: Must have a verifiable DoD Secret or Higher Clearance
Certifications: Must have verifiable CompTIA Security
Primary Duties and Responsibilities
Serve as the first point of contact for end-users seeking IT support via phone email or in person.
Troubleshoot and resolve incidents related to hardware software peripheral devices and network connectivity.
Utilize the Global Service Center ticketing system to track document and resolve issues.
Provide frequent updates to customers on ticket status and follow-up upon resolution to ensure satisfaction.
Assist with installing and configuring desktop systems and peripheral equipment.
Support remote users and mobile device configurations (Blackberry iPhone).
Perform system imaging data backup and restore services prior to system repair.
Apply DISA STIGs for printer and multifunction device configuration.
Provide answers to frequently asked questions and contribute to the IT knowledgebase.
Collaborate with network systems and cybersecurity teams to resolve complex issues.
Participate in periodic review and reporting of Help Desk metrics and trends.
Provide printer scanner and peripheral support including hardware repair recommendations.
Basic Qualifications Required Education Certifications Skills and Experience
Certifications: Verifiable CompTIA Security is required
Education/Experience Requirement:
Associates Degree in Information Technology or related field
Minimum 5 years of IT Support experience in a Tier I or Tier II role; or
Equivalent combination of education and experience
Familiarity with Microsoft Windows OS Active Directory and common desktop applications.
Experience with mobile device setup and troubleshooting (Blackberry iPhone).
Understanding of network and VPN basics.
Proficient in the use of remote desktop and remote management organization and time management skills with ability to handle multiple priorities
Exceptional analytical and problem-solving skills with ability to assess business requirements
Ability to collaborate with others for the timely achievement of designated goals and accomplishments
Excellent verbal and written communications skills
Excellent customer service skills
Detail-oriented with ability to proactively identify problems and effectively respond
Ability to use discretion concerning highly sensitive and confidential data and information
Ability to effectively work individually or in a team environment
Minimum Citizenship Status Requirements: US Citizen
When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:
Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
Time to Recharge: Generous paid time off to relax and rejuvenate.
Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and PrepaidLegal services.
Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.
As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.
If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!
No Agencies Please
Sr. Help desk Technician FedTec is seeking a highly skilled Sr. Help desk Technician to provide Tier I & II support for the Walter Reed Army Institute of Research (WRAIR) in Silver Spring MD. This role supports end-users by resolving hardware software and application issues across a diverse IT infra...
Security Clearance: Must have a verifiable DoD Secret or Higher Clearance
Certifications: Must have verifiable CompTIA Security
Primary Duties and Responsibilities
Serve as the first point of contact for end-users seeking IT support via phone email or in person.
Troubleshoot and resolve incidents related to hardware software peripheral devices and network connectivity.
Utilize the Global Service Center ticketing system to track document and resolve issues.
Provide frequent updates to customers on ticket status and follow-up upon resolution to ensure satisfaction.
Assist with installing and configuring desktop systems and peripheral equipment.
Support remote users and mobile device configurations (Blackberry iPhone).
Perform system imaging data backup and restore services prior to system repair.
Apply DISA STIGs for printer and multifunction device configuration.
Provide answers to frequently asked questions and contribute to the IT knowledgebase.
Collaborate with network systems and cybersecurity teams to resolve complex issues.
Participate in periodic review and reporting of Help Desk metrics and trends.
Provide printer scanner and peripheral support including hardware repair recommendations.
Basic Qualifications Required Education Certifications Skills and Experience
Certifications: Verifiable CompTIA Security is required
Education/Experience Requirement:
Associates Degree in Information Technology or related field
Minimum 5 years of IT Support experience in a Tier I or Tier II role; or
Equivalent combination of education and experience
Familiarity with Microsoft Windows OS Active Directory and common desktop applications.
Experience with mobile device setup and troubleshooting (Blackberry iPhone).
Understanding of network and VPN basics.
Proficient in the use of remote desktop and remote management organization and time management skills with ability to handle multiple priorities
Exceptional analytical and problem-solving skills with ability to assess business requirements
Ability to collaborate with others for the timely achievement of designated goals and accomplishments
Excellent verbal and written communications skills
Excellent customer service skills
Detail-oriented with ability to proactively identify problems and effectively respond
Ability to use discretion concerning highly sensitive and confidential data and information
Ability to effectively work individually or in a team environment
Minimum Citizenship Status Requirements: US Citizen
When You Join FedTec You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. Just as you would do for your own family we prioritize your safety health and happiness. That is why weve created the FedTec Total Well-Being program offering benefits like:
Health & Wellness: Medical dental and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
Time to Recharge: Generous paid time off to relax and rejuvenate.
Financial Security: 401(k) company-paid short- and long-term disability life insurance and additional voluntary coverage.
Life & Family Support: Employee Assistance Program (EAP) Pet Insurance and PrepaidLegal services.
Recognition & Growth: The FedTec Applause program rewards outstanding contributions while our Learning & Development programs support your career growth.
Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach personal and group training sessions company fitness challenges and ongoing wellness support.
As an Equal Opportunity Employer we consider all qualified applicants without regard to disability protected veteran status or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit skills and contributions.
If you feel that your qualifications talents and values align with our culture we welcome you to apply by submitting your resume today!
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