Sr Fraud Operations Specialist

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

• Handle escalated member fraud dispute and balance-transfer contacts across phone and email resolving issues on the first call whenever possible and setting clear SLA expectations when you cant

• Navigate multiple systems to capture the full picture of a case quickly unlock accounts approve applications and walk members through dispute investigation outcomes

• Spot red flags in real time and escalate to the right team documenting the dispute intake process for balance transfers DebitIQ/Cleansweep and other affected products

• Flag emerging fraud trends and high-risk activity to your supervisor and speak up with recommendations when you spot a gap or weakness

• Capture and track customer complaints accurately and handle back-office research resolution and reporting on fraudulent activity between live interactions

• Support onboarding application reviews and other cross-team requests as they come up using available tools including AI-assisted resources to move through casework faster

• 2-4 years of experience in banking call center or customer service with fraud or investigative experience a plus and a high school diploma or GED or equivalent combination of education and work experience

• You stay organized and detail-oriented while multitasking across multiple systems and large confidential data sets

• You communicate clearly and confidently in writing and on the phone including with members victims and potential bad actors

• Youre proficient in Word Excel and the rest of Microsoft Office

• You look for ways AI and smart tools can help you work faster and catch errors before they become problems and youre comfortable flagging a better way of doing something when you see one

• Youre willing to work beyond normal business hours when the situation calls for it

Work Location
Lehi Utah

The above locations areeligibleoffices for this locations have been determined to foster in-person collaboration with thisrolesteam or the related business lines. Weutilizea hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for thisrolessuccess and remote placement will not be Bankoffers relocation based on actual job level.

Time Zone Requirements

Primarily MT

Compensation

The target base salary range for this position is 23.50/hr. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of Happen Banks Total Rewards package.

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

Travel Requirements
Monthly/quarterly/as neededtraveltoHappen Bankoffices and/or other locations as needed.

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and visionplansfor employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to16 weekspaid parental leave and more.

#LI-Hybrid
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Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

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