Sr Engr Spec-Ntwk Operations

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

Verizons Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels.

Joining the Sales Operations and Enablement team you will focus on resolving the day-to-day network and provisioning tickets that support two strategic reseller this role you will be responsible for resolving complex problems that require the frequent use of creativity. You will also be a Subject Matter Expert for the Network with responsibility to provide escalations and technical support as needed.

As a Sr. Engineer Specialist you will:

• Advanced Ticket Resolution: Provide Tier 3 Network troubleshooting and resolution to VZ Wholesale wireless MVNOs
• Strategic Partnering: Work with internal cross-functional teams such as NRB NMC and IT teams to resolve tickets to resolve issues
• Operational Excellence: Manage the ticketing queue to ensure tickets are being resolved within the timelines and expectations set with our MVNOs
• Technical SME & Product Support: Support Wholesale Product and Development teams and serve as technical SME on designated projects
• Crisis Management: Scheduled rotation of after-hours support

Youre highly analytical and have an eye for detail and accuracy. A team player who can juggle multiple priorities in a stressful environment. You can take your technical knowledge and background and communicate with internal and external customers in a way that they can understand sometimes delivering a tough-to-hear message. People look to you to solve problems and dig deep into issues. You trust your judgment and can communicate your recommendations. Youre a great teammate but can also work independently. You like to learn and are flexible in an ever-changing technological and customer-facing environment.

Youll need to have:

• Associates degree or two or more years of work experience.
• Three or more years of relevant experience required demonstrated through work experience and/or military experience.
• Three years of experience in network operations and troubleshooting
• Strong understanding of wireless networking technologies
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Even better if you have one or more of the following:

• Bachelors degree in Computer Science Information Technology or a related field
• Experience with Local Portability processes
• Experience with MARS MTAS NSP Lite/Delphi RTT WFM WNP IOP ECHO Airwave DMD Syniverse and NeuSta RSSx Enforcer

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $96000.00 - $157000.00.