Sr Engagement Manager

Engagement Manager for building client relationships oversees project delivery and ensures satisfaction by bridging client needs with company capabilities acting as a primary contact managing project scope/finance resolving issues and coordinating internal teams for successful long-term partnerships. Key duties include planning communication stakeholder management with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

Client Relationship Management: Serve as primary point of contact build trust and understand client goals.

Project Oversight: Orchestrate project plans manage timelines resources and deliverables.

Financial & Contract Management: Oversee project finances and ensure terms are met.

Problem Resolution: Address client issues complaints and conflicts promptly.

Internal Coordination: Liaise with sales marketing and technical teams to deliver solutions.

Driving Opportunities: Drive the RFI/RFPs proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

Strategy Development: Create initiatives to boost morale satisfaction and productivity.

Culture Building: Foster a positive inclusive environment with recognition and work-life balance.

Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

More years of overall IT experience with at least 5 years in a client facing experience in Service Delivery Client Management Business development Program Management role.

Experience in Banking Financial Services and Insurance services industry

Strong background in Public Cloud (MS Azure GCP) Insurance Solutions IT Network operations and Security.

Experience handling onsiteoffshore delivery models and managing distributed teams.

Excellent interpersonal and communication skills in English (spoken and written).

Collaborating with Client various COE Groups and Practice Teams to meet client requirements

Presenting Steering Committee Operations

Qualifications/Certifications preferred:

Bachelors degree in computer science Information Technology or a related field.

ServiceNow Certified System Administrator (CSA)

ITIL Foundation / Intermediate

Project Management Professional (PMP)

ServiceNow Certified Implementation Specialist (CIS) for any module is good to have