Sr. Director, Learning & Development

The Sr. Director Learning & Development builds the training engine behind our revenue. Reporting to the SVP of Talent this leaders primary mandate is to make our field revenue teams (in-home sales consultants retail and event marketers canvassers and the appointment-setting teams that support them) ramp faster sell better and stay longer.

This is a business role first and a learning role second. Success is measured in close rates revenue per lead ramp time and early-tenure retention not course completions. The role also owns leadership development for field managers and leaders and the companys compliance training program.

What Youll Do:

1. Field Team Training

• Build and own the training curriculum for our revenue-generating roles: in-home sales consultants retail and event marketers canvassers and our call center roles.

• Design new hire onboarding and certification for each revenue role that shortens time to first sale and time to full productivity.

• Partner with Sales and Marketing leaders to codify what top performers do and turn it into repeatable training on the sales process product knowledge objection handling pricing and financing conversations and lead generation.

• Build ongoing skill development not just onboarding: refresher programs new product and promotion launches and targeted coaching for underperforming reps and markets.

• Equip field sales and marketing managers to reinforce training through ride-alongs role plays and coaching in the field.

• Spend regular time in the field (ride-alongs retail events canvassing shifts) to keep training grounded in how the work actually happens.

• Onboard and train sales and marketing teams at acquired businesses aligning them to our sales process and standards.

2. Measurement & Business Impact

• Tie every major revenue program to business metrics such as close rate revenue per lead appointment set and issue rates average ticket cancellation rate ramp time and 90-day retention.

• Partner with Sales Marketing and Finance to use performance data to find skill gaps by role market and rep and prioritize training where it will move EBITDA most.

• Report program results and recommendations to executive leadership in business terms.

3. Leadership Development

• Design and deliver practical development programs for frontline field managers and mid-level leaders with priority on sales and marketing managers.

• Build manager capability in coaching performance management and running effective teams.

• Provide support to HRBPs as needed on manager and leader development.

4. Compliance Training & Learning Operations

• Manage required compliance training in partnership with Legal Safety and HR ensuring completion and documentation across the organization.

• Own the LMS and learning technology stack including content administration reporting and vendor management.

• Manage the L&D budget and external content and vendor relationships.

• Maintain and run Docebo our L&D platform.

5. Team Leadership

• Lead and grow a team of field trainers instructional designers and LMS administrators.

What Youll Bring:

Required

• 10 years in learning and development

• Direct experience building training for field-based direct-to-consumer sales teams (in-home sales retail or event marketing door-to-door or similar) in a multi-site organization.

• A track record of training programs that measurably improved sales results such as close rate revenue per rep or ramp time. Be ready to share the numbers.

• Credibility with sales leaders and frontline reps. You understand lead flow the sales process and how field reps are paid and motivated.

• Strong instructional design and facilitation skills across in-person virtual and on-demand formats.

• Comfort with data. You can pull performance metrics find the skill gap and show the before and after.

Preferred

• Experience in home services home improvement or similar in-home sales industries.

• Experience onboarding teams from acquired businesses.

• Experience designing leadership development for frontline managers and senior leaders.

• Hands-on LMS administration and learning vendor management.

Travel & Working Conditions

Travel of approximately 30 to 40% to markets branches retail locations and acquired businesses to observe field teams deliver training and partner with local leadership. Some evening and weekend work to observe retail events and canvassing shifts.

About Renuity
Renuity headquartered in Charlotte NC is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust innovation and customer-first service.

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Required Experience:

Exec