Sr Customer Experience Analyst

Join us to create change and have an impact in homes around the world.

At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

Where youll be:

This position will be based in the Charlotte NC HQ; hybrid work policy model.

All About the Role:

The Senior Analyst Customer Experience plays a critical role in supporting North American customer operations by leveraging data analytics and cross-functional collaboration to drive service excellence and operational performance. This position serves as a key partner across Customer Experience Supply Chain Transportation Sales and Global Sourcing teams to optimize order execution improve customer outcomes and identify opportunities for process improvement and cost savings.

The ideal candidate is a proactive and customer-focused problem solver with strong analytical capabilities excellent communication skills and the ability to influence stakeholders across a complex organization. This role requires balancing strategic analysis with day-to-day execution to deliver solutions that enhance customer satisfaction operational efficiency and business results.

Key Responsibilities:

• Serve as the subject matter expert for the Container Direct Program partnering with North American and global stakeholders to support program execution.

• Manage container program requirements including minimum order quantities (MOQ) product mix requirements and lead-time compliance.

• Analyze transportation and customer experience data to identify opportunities for cost reduction service improvements and operational efficiencies.

• Develop recommendations that support customer adoption of direct container programs while improving service performance and profitability.

• Resolve customer delivery and operational issues through collaboration with Transportation Supply Chain Sales and Sourcing teams.

• Create and maintain reports dashboards and performance metrics related to service transportation and on-time delivery.

• Monitor compliance with customer-specific requirements and support corrective actions when performance gaps are identified.

• Provide analysis and insights to support leadership decision-making continuous improvement initiatives and business planning efforts.

Minimum Qualifications

• Bachelors degree

• 3 years of experience in customer experience supply chain logistics transportation operations or business analytics.

• Experience analyzing data and translating findings into actionable business recommendations.

• Proficiency with reporting and analytical tools such as Excel Power BI Tableau SAP or similar business systems.

• Demonstrated ability to manage cross-functional projects and support operational improvement initiatives in a fast-paced environment.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

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