Sr Customer Advisor

Requisition ID: 97281

Florida Power & Light Company is the largest electric utility in the U.S. providing reliable energy to nearly 12 million Floridians. With one of the nations most fuel-efficient cost-effective power generation fleets and industry-leading reliability were redefining whats possible in energy. Want to be part of something powerful Join our outstanding team and help shape the future of energy.

Position Specific Description

The Major and Governmental Sr Customer Advisor for Charlotte and Sarasota Counties will provide superior customer service to our largest revenue-producing Commercial Industrial and Governmental account customers. This role will provide a highly proactive level of customer service to enhance customer relationships and increase customer satisfaction. The role will be responsible for developing customer advocates through their relationships as well as leveraging those relationships to implement company strategic business initiatives where appropriate. The Customer Advisor should know their customers businesses at a strategic level and strive to become a trusted advisor in the customers successful Customer Advisor will demonstrate a strong bias for action with proven ability to deliver results and earn trust at all organizational levels. You must excel at communicating effectively across diverse stakeholders from frontline staff to executive leadership while confidently representing the FPL brand at external customer events and industry forums.

This includes the following activities:

Building and maintaining strong relationships with key stakeholders and decision-makers within commercial industrial governmental municipal educational healthcare and community-based organizations throughout Charlotte and Sarasota Counties.

Participating in weekly customer meetings to enhance revenue grow relationships and strategically identify opportunities for customer and delivering strategic customer plans to maximize customer satisfaction and revenue with cross-functional teams to deliver customized energy solutions.

Encouraging promotion and implementation of FPL programs products and services tailored to the specific needs of major customers helping them achieve sustainability and cost-saving goals.

Representing the company at industry conferences community events and networking opportunities to enhance visibility bolster relationships and identify new business opportunities.

Staying informed about local economic development activity industry trends and regulatory changes to proactively address potential challenges and opportunities for our major accounts.

This role demands adaptability in a consistently changing environment requiring quick pivots to meet evolving customer needs and market conditions. Youll be responsible for managing and maintaining excellence in customer service delivery executing proactive account management strategies and driving strategic growth within your assigned territory. The ideal candidate will seamlessly balance relationship management with business development ensuring both customer satisfaction and revenue objectives are consistently achieved. Your ability to build trust through reliable execution and strategic thinking will be essential to success in this dynamic customer-facing position.

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type:Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race color age national origin religion marital status sex sexual orientation gender identity gender expression genetics disability protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals including accommodations related to compliance with conditional job offer requirements consistent with federal state and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation please send an e-mail to providing your name telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

#LI-MS1