Sr. Commercial Finance Servicing Associate (Vehicle)

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

The Sr. Commercial Finance Servicing Associate (Vehicle) is responsible for servicing and collections activities for Retail and Lease Commercial Vehicle Finance accounts and Commercial Fleet customers. This role serves as a dedicated point of contact for CVF customers supporting account resolution payment arrangements billing inquiries and overall portfolio performance while delivering a high level of customer service and contributing to customer retention and portfolio growth.

HOW YOU WILL MAKE AN IMPACT

• CVF Portfolio Collections

  • Contact past-due customers by phone or email to resolve delinquency and establish payment arrangements

  • Handle inbound calls from delinquent CVF customers.

  • Manage CVF collections queue of accounts 1-89 days delinquent.

  • Provide payment extensions to qualified CVF customers.

  • Accurately document all account activity customer communications and resolution steps.

  • Update customer contact information including phone numbers addresses email addresses and primary contacts.

  • Perform light skip-tracing activities on delinquent accounts as needed using approved tools and resources.

  • Partner with Consumer Collections to support resolution of repossessed or charged-off accounts.

• CVF Customer Service Support

  • Manage inbound and outbound CVF customer service calls in a professional and timely manner.

  • Document customer interactions and complete required account maintenance activities.

  • Review CVF customer accounts for misapplied payments processing errors or account discrepancies.

  • Document all actions taken on accounts and perform all necessary account actions for CVF customer.

  • Identify document and escalate potential fraud indicators to CVF management in accordance with established procedures.

• Manage CVF Email and Voicemail Inboxes.

  • Monitor and respond to inquiries received through the CVF email inbox within established service-level expectations.

  • Respond to voicemails within four business hours or by the next business day when received after hours on weekends or on holidays.

• CVF Fleet Customer Support

  • Generate CVF Fleet Customer Statements.

  • Review and reconcile payments received from CVF Fleet customers.

  • Document review and process incoming Total Loss emails for CVF Fleet Customer.

• CVF Consolidated Billing Support

  • Generate review and distribute CVF consolidated billing statements for eligible customers.

  • Review incoming consolidated payments to ensure accurate and timely application.

WHAT YOU WILL BRING TO THE ROLE

• Minimum 4-6 years related experience in commercial finance servicing collections customer account management billing or automotive finance operation including 2 years of experience in underwriting

• Background in auto finance or automotive fleet services a plus

• High school diploma or GED equivalent required.

• Associates or bachelors degree preferred.

• Knowledge of Daybreak KSIOP and CRM is preferred

• Ability to communicate effectively with internal and external business partners at all levels

• Effectively work in a team environment

• Strong negotiation skills ability to negotiate mutually beneficial arrangements with a customer

• Ability to follow established workflows procedures and compliance requirements

• Strong analytical problem-solving and account-reconciliation skills

• Accounting experience highly desirable

• Proficiency with Microsoft Office applications including Excel Word and Outlook.

• Knowledge of HCA servicing and collection products processes and procedures is preferred

• Proven track record with delivering seamless customer experiences.

• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA our people drive our success. Thats why we offer a competitive rewards package that supports your health financial future and overall wellbeingat work and beyond.

Benefits Highlights

• Hybrid flexibility 4 days in office 1 day remote

• Vehicle perks monthly vehicle allowance plus purchase and lease discounts

• Comprehensive health coverage medical dental and vision plans

• Employer-funded HSA contributions to help reduce healthcare costs

• 401(k) with company match and immediate vesting from day one

• 100% company-paid life and disability insurance

• Wellbeing benefits including fitness and health resources

• Leadership programs and career development that support continuous learning

• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrivepersonally and professionally.

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.