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Sr. Collections Specialist
Job Location:
Hourly Salary:
Posted:
19 September 2026 (18 hours ago)
Posted:
Application Deadline:
17 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Innovative Chemical Products Group (ICP Group) is a leading formulator and manufacturer of specialty coatings adhesives and sealants serving the building and construction end markets. Founded in 2015 by a private equity firm ICP Group has scaled rapidly through organic and acquisition growth into one of the largest coatings adhesives and sealants companies in North America providing products which encompass the building envelope from roof to flooring and outdoor spaces. ICP Group is headquartered in Andover MA and Tampa FL and has manufacturing and distribution sites in the US Canada the UK Australia and Japan.
ICP Group is seeking a proactive detail-oriented and results-driven Senior Collections Specialist to support and optimize the Companys collections and credit functions across North American operations. This role is responsible for driving cash collections reducing aged receivables evaluating customer creditworthiness and managing customer deductions rebates credits and disputes.
The ideal candidate will have a strong background in business-to-business collections customer account management credit analysis and dispute resolution. This individual will take ownership of assigned collection activities work directly with customers to secure payment assess and monitor credit risk and partner with internal teams to resolve issues impacting timely payment. Success in this role requires strong negotiation skills sound judgment excellent customer service and the ability to balance collections effectiveness with maintaining positive customer relationships.
The Senior Collections Specialist will serve as a key partner to Sales Customer Service Finance and Accounting teams while acting as a subject matter expert in collections and credit management best practices.
This position is based in Tampa FL Hybrid schedule 3 days in the office 2 days remote. The pay is between $28-30/hour
Responsibilities:
Credit & Collections Management
Experience Needed
ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color national origin age disability veteran status genetic data or religion or other legally protected status.
ICP Group is seeking a proactive detail-oriented and results-driven Senior Collections Specialist to support and optimize the Companys collections and credit functions across North American operations. This role is responsible for driving cash collections reducing aged receivables evaluating customer creditworthiness and managing customer deductions rebates credits and disputes.
The ideal candidate will have a strong background in business-to-business collections customer account management credit analysis and dispute resolution. This individual will take ownership of assigned collection activities work directly with customers to secure payment assess and monitor credit risk and partner with internal teams to resolve issues impacting timely payment. Success in this role requires strong negotiation skills sound judgment excellent customer service and the ability to balance collections effectiveness with maintaining positive customer relationships.
The Senior Collections Specialist will serve as a key partner to Sales Customer Service Finance and Accounting teams while acting as a subject matter expert in collections and credit management best practices.
This position is based in Tampa FL Hybrid schedule 3 days in the office 2 days remote. The pay is between $28-30/hour
Responsibilities:
Credit & Collections Management
- Manage daily collection activities and drive efforts to improve cash flow and reduce past-due accounts.
- Personally manage key and high-risk customer accounts conducting collection calls sending correspondence and negotiating payment resolutions.
- Execute collection strategies based on account aging payment trends dispute activity and customer risk profiles.
- Review customer payment behavior and proactively identify collection risks.
- Escalate delinquent accounts and recommend appropriate actions including credit holds payment plans or third-party collections.
- Maintain productive customer relationships while ensuring accountability for timely payment.
- Support continuous improvement initiatives to increase collection effectiveness and operational efficiency.
- Evaluate new customer credit applications and recommend appropriate credit limits and payment terms.
- Conduct ongoing reviews of customer creditworthiness using financial information payment history trade references and credit reporting tools.
- Monitor customer accounts for signs of deteriorating credit risk and communicate recommendations for changes to credit exposure.
- Partner with Sales and Finance to balance business growth objectives with prudent credit risk management.
- Support adherence to company credit policies and procedures.
- Manage customer deductions rebates credits chargebacks and pricing claims to ensure timely review and resolution.
- Investigate disputed invoices and payment shortfalls by coordinating with Sales Customer Service and Accounting.
- Reconcile rebate programs promotional allowances and customer credits to ensure accuracy and compliance with company policies.
- Ensure all deductions and credits are properly documented and resolved promptly.
- Identify recurring causes of disputes and deductions and recommend corrective actions.
- Review aging reports and prioritize collection activities to maximize cash recovery.
- Monitor account balances and resolve payment discrepancies impacting collections.
- Partner with internal teams to address invoice billing pricing shipping or documentation issues that delay payment.
- Support the resolution of unapplied cash and customer payment discrepancies.
- Maintain accurate customer account records collection notes and supporting documentation.
- Track and report on collections metrics including aging performance past-due balances dispute resolution and collection effectiveness.
- Analyze collection trends and recommend actions to improve cash flow and reduce risk exposure.
- Maintain accurate records related to customer credit limits collection activities and account status.
- Support audits and ensure compliance with company policies procedures and internal controls.
- Assist with training and mentoring less experienced team members as needed.
Experience Needed
- Bachelors degree in Business Finance Accounting or related field preferred; equivalent experience will be considered.
- 5 years of experience in credit and collections commercial collections or accounts receivable.
- Proven experience conducting high-volume B2B collections and customer account management.
- Strong experience evaluating customer creditworthiness establishing credit recommendations and managing credit risk.
- Experience negotiating payment plans and resolving delinquent accounts.
- Experience managing customer deductions rebates chargebacks credits and dispute resolution.
- Experience in a manufacturing distribution or industrial environment preferred.
- Working knowledge of ERP systems Microsoft Excel and credit reporting tools.
- Strong understanding of commercial credit practices collection techniques and aging analysis.
- Excellent negotiation communication and customer relationship management skills.
- Ability to influence customers and internal stakeholders to drive timely resolution of payment issues.
- Strong analytical organizational and problem-solving skills.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- Professional certification such as CBA CBF or similar credit-related designation is a plus.
ICP Group is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color national origin age disability veteran status genetic data or religion or other legally protected status.
Required Experience:
Senior IC
