Sr. CIAM Technical Product Owner
Job Location:
Boston, NH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This is an opportunity to help shape secure seamless customer identity experiences at Manulife by delivering capabilities across authentication MFA consent and account recovery. You will contribute directly to our mission of making decisions easier and lives better by reducing friction and fraud improving reliability and ensuring compliance across our digital channels. Partnering with engineering security and compliance youll translate requirements into actionable delivery and measurable outcomes using IBM Security Verify RSA LexisNexis and this role youll gain hands-on experience with modern CIAM standards cloud services and risk orchestration while growing your product ownership and stakeholder leadership skills.
Position Responsibilities
Maintain and prioritize the feature-level backlog for CIAM capabilities (authentication MFA consent account recovery) using IBM Security Verify and RSA.
Author clear user stories and acceptance criteria; align non-functional requirements (performance security resiliency) and coordinate sprint ceremonies.
Integrate LexisNexis risk/identity services and define signal ingestion and decisioning rules; partner with compliance for KYC and fraud controls.
Configure and validate standards-based integrations (OIDC/OAuth2 SAML SCIM JWT WebAuthn/FIDO2); ensure robust token/session lifecycles.
Track and report KPIs (login success MFA challenge/pass rates abandonment latency defects); run experiments/A-B tests to improve outcomes.
Collaborate with Security IAM Architecture and application teams; support incident response release readiness and documentation.
Required Qualifications
35 years of experience in product ownership business analysis or technical delivery roles; 2 years in CIAM/IAM preferred.
2 years hands-on with CIAM platforms or MFA solutions (e.g. IBM Security Verify RSA SecurID) and risk/identity services (e.g. LexisNexis).
Working knowledge of OIDC/OAuth2 SAML SCIM JWT and modern authentication flows; familiarity with WebAuthn/FIDO2.
Experience delivering on Azure (App Services Functions API Management Key Vault) and collaborating with engineering teams.
Bachelors degree in Computer Science Engineering Information Systems or equivalent experience.
Preferred Qualifications
Experience configuring IBM Verify journeys/policies RSA auth policies/tokens and integrating LexisNexis KYC/risk signals.
Exposure to adaptive MFA device intelligence bot mitigation and fraud detection orchestration.
Familiarity with observability tools (Azure Monitor App Insights Datadog/Splunk) and CI/CD (Azure DevOps/GitHub).
Financial services/insurance experience or other regulated environments; privacy/data residency knowledge.
Certifications: CSPO/SAFe POPM Microsoft Azure (Fundamentals/Associate) identity/security certifications.
When you join our team
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
If you are applying to this role in Massachusetts please note the salary range is $ 107450.00 - $199550.00 USD. Additionally employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Boston MassachusettsWorking Arrangement
Salary range is expected to be between
$107450.00 USD - $199550.00 USDEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays 3 personal days 150 hours of vacation and 40 hours of sick time (or more where required by law) each year and we offer the full range of statutory leaves of absence.
We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)Required Experience:
Senior IC
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
