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Sr. Business Developer SMB Growth & Retention, Amazon Shipping (UnmanagedSMB), Amazon Shipping
Job Location:
Job Location:
Bellevue, WA - USA
Yearly Salary:
USD 147900 - 200100
Yearly Salary:
Posted:
1 October 2026 (Yesterday)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Amazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. Were rapidly expanding our shipping and delivery services to brands and merchants across the U.S. and were looking for entrepreneurial Business Development leaders who can grow our SMB customer base at scale.
As a Sr. Business Developer on our Unmanaged/SMB team you will own the growth engine for our existing shipper base -- think customer growth team built for SMB. Youll drive the stabilization growth and retention of thousands of self-service shippers designing the benefits enablement and lifecycle programs that make merchants ship more and stay longer -- without one-to-one account management. You will be goaled on incremental revenue from settled shippers and on retention.
Key job responsibilities
Own settled-base growth -- segment the existing shipper base identify expansion opportunity (volume lanes services) and build lifecycle programs that grow shipping volume per shipper at scale.
Build the tiered benefits program -- design and launch a non-pricing benefits program (frequent-shipper tiers) that rewards consistent shipping with a roadmap of benefits that deepen loyalty year over year.
Run enablement at scale -- build the webinar content and best-practice engine that makes thousands of merchants successful simultaneously -- onboarding deepening feature adoption and shipping optimization programs.
Own retention -- build early-warning signals for at-risk shippers design proactive and reactive save motions with automation/AI at a scalable ROI and own the regretted-attrition number.
Own the voice of the shipper (VOS) -- run a scalable mechanism for collecting shipper feedback walk the store to find friction in the self-service experience and translate signals into prioritized Product Tech and Operations improvements.
Define and own growth metrics -- set program OKRs (incremental revenue from settled shippers retention and regretted attrition program engagement benefit-tier progression) track rigorously and iterate to maximize ROI.
Work backwards from shipper needs -- earn trust by diving deep into shipper economics shipping patterns and pain points to design programs merchants actually value.
Own your domain end-to-end -- operate as the subject matter expert for your channel define BD strategy that complements the product strategy and deliver results through scalable mechanisms rather than one-off effort.
Think big and innovate -- replace what account management does for enterprise customers with programs benefits and automation that scale to tens of thousands of SMBs.
A day in the life
You are a growth operator who thrives on making an installed base more valuable. You spend your time in the data segmenting shippers designing the next benefit tier reviewing what the VOS mechanism surfaced this week and measuring which programs actually moved revenue and retention. Youre equally comfortable presenting a retention deep-dive to leadership as you are scripting a webinar for a thousand merchants. You operate with startup speed in a big-company environment -- every program you build should serve thousands of shippers not one.
About the team
Amazon Shipping is a fast-growing startup within Amazon building the next generation of logistics services for external brands and merchants. Weve externalized Amazons world-class delivery network and are now scaling it rapidly. Our Unmanaged/SMB team owns the self-service segment -- thousands of small and mid-size merchants who ship with us without dedicated account management. Were looking for builders who can create the programs that make this segment grow 10x.
- Bachelors degree
- 5 years of professional or military experience
- 5 years of customer growth lifecycle/retention marketing account management at scale or business development experience with a track record of measurable revenue outcomes
- Experience designing and running customer programs (benefits loyalty enablement or retention) with data-driven measurement
- Strong verbal and written communication skills with the ability to influence cross-functional stakeholders and thrive in ambiguity
- Experience building loyalty/benefits or lifecycle programs that drove measurable revenue growth at scale (thousands customers)
- Experience with B2B retention churn prediction or customer-success operations at scale
- Experience in e-commerce platforms logistics/shipping or marketplace ecosystems
- Experience building webinar/content engines or scaled enablement programs
- Experience with SQL/analytics and cohort-based program measurement
- Experience in a startup or early-stage business unit within a large company
- Experience working with SMB merchant segments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Sr. Business Developer on our Unmanaged/SMB team you will own the growth engine for our existing shipper base -- think customer growth team built for SMB. Youll drive the stabilization growth and retention of thousands of self-service shippers designing the benefits enablement and lifecycle programs that make merchants ship more and stay longer -- without one-to-one account management. You will be goaled on incremental revenue from settled shippers and on retention.
Key job responsibilities
Own settled-base growth -- segment the existing shipper base identify expansion opportunity (volume lanes services) and build lifecycle programs that grow shipping volume per shipper at scale.
Build the tiered benefits program -- design and launch a non-pricing benefits program (frequent-shipper tiers) that rewards consistent shipping with a roadmap of benefits that deepen loyalty year over year.
Run enablement at scale -- build the webinar content and best-practice engine that makes thousands of merchants successful simultaneously -- onboarding deepening feature adoption and shipping optimization programs.
Own retention -- build early-warning signals for at-risk shippers design proactive and reactive save motions with automation/AI at a scalable ROI and own the regretted-attrition number.
Own the voice of the shipper (VOS) -- run a scalable mechanism for collecting shipper feedback walk the store to find friction in the self-service experience and translate signals into prioritized Product Tech and Operations improvements.
Define and own growth metrics -- set program OKRs (incremental revenue from settled shippers retention and regretted attrition program engagement benefit-tier progression) track rigorously and iterate to maximize ROI.
Work backwards from shipper needs -- earn trust by diving deep into shipper economics shipping patterns and pain points to design programs merchants actually value.
Own your domain end-to-end -- operate as the subject matter expert for your channel define BD strategy that complements the product strategy and deliver results through scalable mechanisms rather than one-off effort.
Think big and innovate -- replace what account management does for enterprise customers with programs benefits and automation that scale to tens of thousands of SMBs.
A day in the life
You are a growth operator who thrives on making an installed base more valuable. You spend your time in the data segmenting shippers designing the next benefit tier reviewing what the VOS mechanism surfaced this week and measuring which programs actually moved revenue and retention. Youre equally comfortable presenting a retention deep-dive to leadership as you are scripting a webinar for a thousand merchants. You operate with startup speed in a big-company environment -- every program you build should serve thousands of shippers not one.
About the team
Amazon Shipping is a fast-growing startup within Amazon building the next generation of logistics services for external brands and merchants. Weve externalized Amazons world-class delivery network and are now scaling it rapidly. Our Unmanaged/SMB team owns the self-service segment -- thousands of small and mid-size merchants who ship with us without dedicated account management. Were looking for builders who can create the programs that make this segment grow 10x.
- Bachelors degree
- 5 years of professional or military experience
- 5 years of customer growth lifecycle/retention marketing account management at scale or business development experience with a track record of measurable revenue outcomes
- Experience designing and running customer programs (benefits loyalty enablement or retention) with data-driven measurement
- Strong verbal and written communication skills with the ability to influence cross-functional stakeholders and thrive in ambiguity
- Experience building loyalty/benefits or lifecycle programs that drove measurable revenue growth at scale (thousands customers)
- Experience with B2B retention churn prediction or customer-success operations at scale
- Experience in e-commerce platforms logistics/shipping or marketplace ecosystems
- Experience building webinar/content engines or scaled enablement programs
- Experience with SQL/analytics and cohort-based program measurement
- Experience in a startup or early-stage business unit within a large company
- Experience working with SMB merchant segments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA San Diego - 147900.00 - 200100.00 USD annually
USA CA Santa Clara - 162700.00 - 220200.00 USD annually
USA CA Santa Monica - 147900.00 - 200100.00 USD annually
USA GA Atlanta - 147900.00 - 200100.00 USD annually
USA IL Chicago - 147900.00 - 200100.00 USD annually
USA MA Boston - 147900.00 - 200100.00 USD annually
USA NY New York - 162700.00 - 220200.00 USD annually
USA WA Bellevue - 147900.00 - 200100.00 USD annually
Required Experience:
Senior IC
About Company
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